Front Desk Administrator – Physiotherapy & Wellness Clinic

Motion Crafters Physiotherapy & Wellness; Airdrie; On-site; CAD 37,000 - 52,000; Full time

Benefits offered by this job

On-site parking

Job summary

Motion Crafters Physiotherapy & Wellness Clinic in Airdrie is seeking an experienced Front Desk Administrator with hands-on knowledge of Jane App to join our growing team.

You will manage day-to-day clinic operations, including scheduling, patient flow, direct billing, payments and follow-up, while delivering a friendly, professional patient experience. This role offers on-site parking and the opportunity to grow with a brand-new multidisciplinary clinic.

Qualifications

• Previous front-desk or administrative experience in a physiotherapy, rehabilitation or similar healthcare clinic.
• Strong working knowledge of Jane App.
• Experience with physiotherapy scheduling and patient flow.
• Experience with extended-health direct billing.
• Strong communication and customer-service skills.
• Excellent organization and attention to detail.
• Comfortable multitasking in a busy clinic.
• Reliable, professional and able to work independently.
• Experience with MVA and WCB billing is strongly preferred.

Responsibilities

• Welcome patients and provide a professional, friendly experience.
• Answer phone calls, emails and patient inquiries.
• Schedule, reschedule and confirm appointments using Jane App.
• Manage practitioner schedules, cancellations and waitlists.
• Complete patient intake and support patient rebooking.
• Maintain accurate patient profiles and clinic information in Jane.
• Process payments, invoices and receipts.
• Complete extended-health direct billing.
• Assist with MVA, WCB and third-party billing.
• Follow up on rejected claims and outstanding balances when required.
• Support practitioners with day-to-day administrative needs.
• Assist with clinic opening and closing procedures.
• Monitor and restock clinic supplies.
• Help maintain smooth patient and clinic flow.
• Maintain reception, treatment areas, staff areas and washroom cleanliness.
• Clean and disinfect treatment tables, equipment and high-touch surfaces.
• Assist with clinic laundry, towels and linens.

Skills

Front desk

Scheduling

Customer service

Billing

Multitasking

Healthcare experience

Tools

Jane App

Job description

Motion Crafters Physiotherapy & Wellness Clinic is a brand-new multidisciplinary clinic in Airdrie. We are looking for an experienced Front Desk Administrator with previous physiotherapy or rehabilitation clinic experience and hands-on knowledge of Jane App to join our growing team.

This position is best suited to someone who already understands the day-to-day operations of a physiotherapy clinic, including scheduling, patient flow, payments, direct billing and administrative follow-up.

Responsibilities

• Welcome patients and provide a professional, friendly experience
• Answer phone calls, emails and patient inquiries
• Schedule, reschedule and confirm appointments using Jane App
• Manage practitioner schedules, cancellations and waitlists
• Complete patient intake and support patient rebooking
• Maintain accurate patient profiles and clinic information in Jane
• Process payments, invoices and receipts
• Complete extended-health direct billing
• Assist with MVA, WCB and third-party billing
• Follow up on rejected claims and outstanding balances when required
• Support practitioners with day-to-day administrative needs
• Assist with clinic opening and closing procedures
• Monitor and restock clinic supplies
• Help maintain smooth patient and clinic flow
• Maintain reception, treatment areas, staff areas and washroom cleanliness
• Clean and disinfect treatment tables, equipment and high-touch surfaces
• Assist with clinic laundry, towels and linens

Required Experience

• Previous front-desk or administrative experience in a physiotherapy, rehabilitation or similar healthcare clinic
• Strong working knowledge of Jane App
• Experience with physiotherapy scheduling and patient flow
• Experience with extended-health direct billing
• Strong communication and customer-service skills
• Excellent organization and attention to detail
• Comfortable multitasking in a busy clinic
• Reliable, professional and able to work independently
• Experience with MVA and WCB billing is strongly preferred.

Why Join Motion Crafters?

• Brand-new multidisciplinary clinic
• Free on-site parking
• Professional and supportive environment
• Opportunity to join the clinic during its early growth
• Opportunity for increased responsibility as the clinic expands
• Work alongside Physiotherapists, Chiropractors, RMTs, Acupuncturists, Osteopaths and other healthcare professionals

Benefits

• On-site parking