Front Desk

Position

• Part Time Hourly, Seasonal
• Huntsville, Ontario, Canada

Responsibilities

• Reception services – Front Desk staff are the first point of contact for MBC. They are involved in the welcome and greeting of our guests, check-in/out procedures, answering guest inquiries -- providing information regarding activities and events as well as accommodation and meals and other general inquiries. Staff serve the guests by ensuring their comfort during their stay and by being knowledgeable and linking guests to the appropriate departments as needed. Staff are responsible for answering all incoming calls, responding to voicemails, emails and in-person requests.
• Reservations – assisting customers with planning and booking reservations (accommodation/meals). Send out booking confirmations and process payments.
• Customer service support – for payment issues, cancellations, reservation alterations or other guest concerns
• Donations – receiving and processing donations – cash, cheque, online.
• Maintain records – responsible to update guest/donor information in database and various spreadsheets
• Prepare reports – daily payment reports, cash logs, deposit books, reservation attendance reports

• Part Time
• Daytime, evening, weekend shifts will be required

Qualifications

• Strong written and verbal literacy, some math required
• Excellent customer service and communication skills – in person, on the phone and online. Enthusiastic and passionate about customer service
• Organization skills, Detail oriented and able to multitask
• Problem solving skills and ability to respond with patience in stressful situations
• Technological proficiency – Microsoft Office 365
• Thrive in a busy, team-centric environment

Compensation

• Hourly wage based on experience plus 4% vacation pay
• Staff discounts and uniform as per our staff handbook