Front Counter Sales Representative

Kal Tire; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading tire service provider in Mississauga is seeking a Front-Counter Sales Representative to create a welcoming environment and respond to customer inquiries. This role requires strong customer service skills, a passion for the automotive industry, and some experience in sales or service roles. Successful candidates will enjoy comprehensive benefits and possible career advancement.

Benefits

Comprehensive medical, dental, and vision benefits

Defined contribution pension plan

Employee discounts on tires and services

Qualifications

• 2 years of experience in customer service or inside sales roles preferred.
• Understanding of the automotive/related industry.
• Ability to lift 30-50 lb tires as needed.

Responsibilities

• Provide exceptional customer service experiences.
• Greet and direct customers professionally.
• Answer incoming calls and handle inquiries.

Skills

Strong communication skills

Customer service skills

Problem-solving skills

Job description

We are looking for a Front-Counter Sales Representative who will strive to create a welcoming environment for our customers and respond to inquiries. Do you have experience providing service quotes, processing sales transactions, and being a product and service expert, among other responsibilities? Key Highlights of this role

• Strong communicationskills and a willingness to learn to enhance customer interactions.
• Passion for the automotive industry to build rapport and promote product knowledge.
• Effective resolution of customer concerns to ensure satisfaction.
• Willingness to be cross-trained for increased versatility and team contribution.

Why Kal Tire?

• Our aim is that the career of every team member is supported by quality leadership, training, and opportunities for advancement.
• We offer a structured work schedule and pride ourselves on our supportive and safe work environment.
• This position pays $21.06/hr. We offer a clear path for career advancement with wage increases along the way.
• Comprehensive Benefits: Access medical, dental, and vision benefits, along with an Employee Assistance Program.
• Financial Security: Participate in a defined contribution pension plan and group RRSP matching program.
• A team member discount program that offers discounts on tires, services and more.

Day to Day responsibility

• Provide outstanding customer service skills with a genuine desire to deliver excellent customer service experiences.
• Greet and direct customers with a professional and enthusiastic attitude to achieve positive outcomes.
• Answer incoming calls while handling customers' inquiries, concerns, or questions.
• Proven ability in an inside sales and/or counter sales environment; can provide product knowledge and information to customers in a confident and friendly manner.
• Ability to provide detailed pricing terms and prepare and present customer quotes.
• Efficient and detail-orientated data entry skillsare required to enter appointments and orders into POS/internal systems.

Qualifications and Success

• You are interested in the automotive industry and like working within a high-energy, fast-paced team environment.
• You have exceptional customer service skills.
• You have 2 years of experience in customer service, counter, or inside sales roles (preferred). You have a demonstrated understanding of the automotive/ related industry and an aptitude for learning product knowledge.
• Familiarity with consumer behavior principles.
• Effective problem-solving, planning, and organizing skills.
• You like being active throughout your day and have no problem lifting 30-50 lb. tires around as needed.
• You are always safety conscious, wear your required PPE and follow safe work protocols as instructed.

Our Inclusive Culture At Kal Tire, we're dedicated to creating a workplace where everyone feels valued, included, and empowered to succeed. We believe in the strength of diverse perspectives and skills. We encourage applications from candidates of all backgrounds, identities, and experiences. Hiring Process Upon shortlist, you will be contacted by a member of our recruiting team and invited to a telephone interview, successful candidates will then have the opportunity to meet and interview with members of our leadership team over MS Teams and/or in person. To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.