Front Counter Equipment Rental/Sales Representative

Rentco Equipment Ltd.; Fort St. John; On-site; CAD 40,000 - 55,000; Full time

Job summary

A local equipment rental company in Fort St. John is seeking a full-time Front Counter Equipment Rental/Sales Representative. Responsibilities include providing excellent customer service, processing rentals and sales, and maintaining product knowledge. The ideal candidate has 2-3 years experience in the rental industry and strong customer service skills. This position offers competitive wages and benefits, along with a stable, year-round work environment.

Benefits

Competitive wages

Comprehensive benefits

RRSP/DPSP program

Employee discount

Promote from within policy

Employee referral bonus

Monthly cake days

Qualifications

• 2-3 years of experience in the rental industry or proven knowledge of construction, forestry, and oilfield equipment.
• Ability to work Monday-Friday and be part of a weekend and on-call schedule.
• Excellent time management and problem-solving skills.

Responsibilities

• Providing excellent customer service in-person, over the phone, via email, or through Kenect.
• Processing customer rentals and purchases using Point of Rental (POR).
• Maintaining a high level of product and service knowledge.

Skills

Customer service skills

Time management

Problem-solving skills

Intermediate computer skills

Tools

Point of Rental (POR)

Microsoft Excel

Microsoft Outlook

Job description

Overview

Rentco Equipment Ltd. is a locally owned company with over 60 years of experience serving the Peace Country. Known for our reliable equipment and exceptional service, we support oilfield, construction, and homeowner clients across the region. Our reputation was built on having long-term staff who provide excellent customer service, having a well-stocked inventory of parts, sales, and rental equipment, and by hiring those who are friendly, knowledgeable, honest, and who enjoy working as part of a team.

We are hiring a full-time Front Counter Equipment Rental/Sales Representative to work at our Fort St. John branch.

Responsibilities

• Providing excellent customer service in-person, over the phone, via email, or through Kenect by providing them with information about our equipment and stock
• Completing store opening and closing procedures, such as end of day cash out
• Processing customer rentals and purchases using Point of Rental (POR) and in accordance with Rentco’s procedures
• Preparing detailed invoices and customer statements
• Directing customers where to pick up equipment and notifying Shipper/Receiver’s using two-way radios
• Maintaining a high level of product and service knowledge through dealer specific training
• Following up with customers and cold calling when applicable to drive more business
• Participating in merchandizing and promotional activities
• Creating work orders for damaged or deficient equipment
• Verifying received shipments by checking order against shipping documents and notifying Manager of any discrepancies and omissions
• Keeping shelf selection areas stocked and clean and orderly
• Participating in a Saturday rotation and on-call (evening and weekends) rotation

Knowledge, Skills, and Abilities

• 2-3 years experience in the rental industry or proven knowledge of construction, forestry, and oilfield equipment
• Ability to work Monday-Friday and be a part of a weekend and on-call schedule
• Excellent customer skills
• Excellent time management and problem-solving skills
• Intermediate computer skills, including Microsoft Excel and Outlook, and the ability to learn our internal software

Rentco Equipment offers

• Competitive wages
• Comprehensive benefits
• RRSP/DPSP program
• Stable, year-round employment with great hours (Monday to Friday plus weekend and on-call, when required)
• Employee discount
• Promote from within policy
• Employee referral bonus
• Fantastic team to work with
• Monthly cake days to celebrate birthdays and work anniversaries