Front Clerk Supervisor - Full Time

Sobeys; Komoka; On-site; CAD 37,000 - 52,000; Full time

Job summary

Sobeys is seeking a Front-End Supervisor at an independently owned Sobeys affiliate store in Ontario. The role focuses on delivering superior customer service by coaching and developing staff, supervising the department, and acting as the go-to person in the absence of the Department Manager.

You will foster loyalty, meet customer needs, and drive engagement. The position requires fostering a positive shopping environment, leading by example, and ensuring adherence to SOP, OH&S, and inventory

Qualifications

• High School Diploma is required.
• Minimum 12 months of experience in a retail or front-end role.
• Ability to work evenings and weekends.

Responsibilities

• Coach and develop friendly, well-trained staff.
• Supervise department in absence of manager and assistant.
• Foster customer loyalty and fulfill customer needs.
• Lead and monitor staff to meet SOP and safety standards.
• Schedule breaks and department activities, monitor inventory.

Skills

Customer service

Staff supervision

Coaching

Communication

Education

High School Diploma

Job description

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital Incorporated and its independently owned and operated franchise stores operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Please note that this career opportunity is for a role at an independently owned and operated franchised/affiliate store location.

Ready to start fresh?

The Front-End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department and staff and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.

Here’s Where You’ll Have An Impact

• Always keep work area clean and presentable
• Remain current with weekly and in-store specials
• Ensure accurate labeling of products through adherence to company pricing strategies
• Foster a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Run, monitor and analyze sales data reports
• Monitor and ensure compliance with SOP, OH&S, food safety and other corporate initiatives
• Monitor execution of company inventory control procedures
• Lead department in accordance with company presentation standards
• Act as the departmental "go-to" person in charge of department, when required
• Recruit, train, develop, motivate and coach employees, and provide regular feedback to support the department leadership team
• Schedule and monitor breaks, back-ups, and other departmental activities
• Participate in the final inventory calculations
• Follow store lock-up procedures, when required
• Other duties as required

What You Bring To The Table

• Full knowledge of department operations and skills
• Ability to work independently in a fast-paced environment
• Ability to work a variety of shifts including evenings and weekends

Education

• High School Diploma
• Minimum 12 months experience

Our affiliate and franchise stores offer teammates competitive total compensation packages that will vary by role, location and store ownership. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided.

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to  commencement of work.