Freshwater Auto Centre - Lead Service Writer

Jump Recruitment Specialists; San Juan de Terranova; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading automotive service center is seeking a Service Writer to be the main point of contact for customers. This role involves welcoming customers, developing repair estimates, and maintaining automotive records. The ideal candidate will have at least 3 years of experience in the automotive industry and strong communication skills. Join a supportive team committed to community service and growth.

Benefits

Competitive pay

Paid holidays and vacation

Medical and dental insurance

Training and educational opportunities

Clean working environment

Supportive leadership

Qualifications

• At least 3 years of experience in the automotive industry.
• Strong communication skills (written and verbal).
• Ability to interpret technical terms for customers.

Responsibilities

• Welcoming customers and discussing their needs.
• Developing repair estimates considering costs of materials, supplies, and labor.
• Scheduling follow-up appointments and pre-booking maintenance services.

Skills

Communication skills

Customer service skills

Critical thinking

Organization

Problem-solving

Decision-making

Tools

Industry-specific software

Job description

Job Opportunity: Service Writer at Freshwater Auto Centre

Our client, Freshwater Auto Centre, is hiring a Service Writer to join their team in St. John's, NL. This role reports to the Manager and involves being the main point of contact for customers and the team.

Responsibilities include:

• Welcoming customers and discussing their needs
• Answering inquiries in person and by phone
• Developing repair estimates considering costs of materials, supplies, and labor
• Preparing repair orders by detailing vehicle issues and confirming problems with customers
• Maintaining automotive records of problems and solutions
• Communicating findings and recommendations to customers
• Scheduling follow-up appointments and pre-booking maintenance services
• Informing customers about service updates and car pickup times
• Communicating with technicians and handling overflow appointment calls
• Performing other duties as assigned

Qualifications:

• At least 3 years of experience in the automotive industry
• Strong communication skills (written and verbal)
• Excellent customer service skills
• Critical thinking, organization, and problem-solving abilities
• Ability to interpret technical terms for customers
• Decision-making skills
• Proficiency with industry-specific software

Benefits:

• Competitive pay
• Paid holidays and vacation
• Medical and dental insurance
• Training and educational opportunities
• Clean working environment and modern office equipment
• Opportunity to work with a locally owned dealership committed to community service
• Supportive leadership focused on growth and development

For more information or to apply, contact:

Megan Jackson | Recruiter | [e-mail]

Jump Recruitment Specialists | www.jumpcareers.ca