Fresh Market Lead - Eataly Sherway Gardens

Eataly North America; Toronto; On-site; CAD 125,000 - 150,000; Full time

Job summary

A renowned food marketplace in Toronto is looking for a Market Lead to enhance customer service and maintain merchandise standards. The role involves supervision of the retail team, ensuring stock accuracy, and promoting guest satisfaction. Ideal candidates will have 1 year of grocery experience and a passion for food. This full-time position offers comprehensive benefits, including medical insurance and paid time off.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

RRSP

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

Qualifications

• 1 year of experience in grocery or retail.
• Proactive and able to multitask.
• Excellent communication skills.
• Knowledge of Italian food and beverage preferred.

Responsibilities

• Stocks, rotates, and faces products according to department procedures.
• Collaborates with Warehouse team to maintain proper stock levels.
• Assists with delegating tasks and supervising Market Associates.
• Maintains accurate department signage and pricing.
• Inspects shelves and removes expired merchandise.

Skills

Customer Service

Communication Skills

Inventory Management

Team Leadership

Food Knowledge

Education

High school diploma or equivalent

Job description

The Market Lead serves as a liaison between Market team members and the Store Operations Manager to ensure that merchandise is properly stocked and displayed attractively across Eataly's retail department. The Market Lead promotes exceptional guest service on the retail team using interpersonal skills and product knowledge to drive sales and improve guest satisfaction. Reports to the Store Operations Manager.

1. Stocks, rotates, and faces products according to department procedures and merchandising standards.
2. Collaborates with the Warehouse team to maintain proper stock levels, organizing back stock and warehouse storage effectively and efficiently.
3. Follows order and inventory procedures and receives deliveries, verifying order and invoice accuracy.
4. Assists with delegating tasks, supervising, training, and motivating Market Associates.
5. Maintains accurate department signage, pricing, and labelling.
6. Rotates products according to First In First Out (FIFO) standards.
7. Inspects shelves and immediately removes expired or damaged merchandise.
8. Communicates grocery needs, adjustments, and problems to the Market Manager promptly and efficiently.
9. Assesses departmental food waste with department heads and diverts waste to donations.
10. Partners with Guest Relations, Grocery, and Events & Education to coordinate product demos.
11. Maintains safe and clean work conditions and compliance with state and federal regulations.
12. Performs light cleaning duties such as sweeping, dusting, and packaging disposal as necessary.
13. Performs other duties as required or assigned.

Qualifications :

1. High school diploma or equivalent.
2. 1 year of experience in grocery.
3. Proactive and able to multitask.
4. Excellent communication skills.
5. Knowledge of Italian food and beverage preferred.

Job Requirements

1. Availability to work onsite with a flexible schedule including nights and weekends.
2. Ability to lift up to 50 pounds.
3. Ability to exert well-paced mobility for up to 8 hours including standing, walking, bending, and squatting.
4. Ability to use a hand truck, cart, box cutter, ladder, and cleaning supplies.

Additional Information :

1. Benefits and Perks
2. Medical, Dental, Vision Insurance.
3. Paid Time Off.
4. Paid Parental Leave.
5. RRSP.
6. Bonus program.
7. Free family meal daily.
8. Discounts at Eataly.
9. Classes on products and Italian cuisine.
10. Referral bonus program.
11. And more!

Remote Work : Employment Type :

Full-time

Key Skills

Customer Service, Communication Skills, Inventory Management, Team Leadership, Food Knowledge

Experience : 1 year in grocery or retail

Vacancy : 1