French-Speaking Account Coordinator

CaesarStone, Ltd.; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Job summary

Caesarstone is seeking an Account Coordinator to oversee a subset of affiliated retail customers and fabricators, delivering administrative and customer service support for smooth sales procedures. The role includes hybrid duties, data entry, and showroom coverage.

You will liaise with retailers, customers, and fabricators, ensure accurate data in Portal and Oracle, and manage shipments and KPIs while supporting on-site showroom operations.

Qualifications

• Fluency in French, both written and verbal, is required.
• Excellent communication skills, both written and verbal, with a problem-solving attitude.
• Detail oriented with strong organizational skills.
• Time-management skills, able to multitask and prioritize numerous concurrent tasks.
• Ability to both cooperate well as a team member and function efficiently on individual work.
• Minimum 3 years related experience, familiarity with the functional business environment.
• Post-secondary education an asset.
• Able to read simple floor plans and complete simple math calculations

Responsibilities

• Represent Caesarstone professionally with retailers, customers, and fabricators.
• Liaise with retailers, customers and fabricators.
• Ensure data imported into Portal and Oracle is complete and accurate.
• Coordinate slab shipments to Managed Program fabricators.
• Manage the project from beginning to end including fabricators job status and customer inquiries.
• Manage fabricator KPIs including timeline, and customer satisfaction score.
• Facilitate fabricator trainings to set program expectations and ensure proper online portal usage
• Field warranty inquiries and follow through for resolution.
• Monitor Managed Program stores’ AR aging reports to ensure funds are collected in accordance with established payment terms.
• Monitor fabricators’ AP reports to ensure funds are paid in accordance with established payment terms.
• Monitor material usage and facilitate waste reduction to achieve targets.
• Manage any concerns surrounding the custom countertop process including deescalating complaints from retailers and fabricators, identifying the appropriate corrective action, and seeing through resolution to customer satisfaction.
• Ensure consignment inventories are fully stocked, reported inventory counts are accurate, and replenishment shipments are timely.
• Where applicable elevate issues to maintain high levels of customer satisfaction.
• Occasional travel to affiliated retailer customers for employee training sessions.
• This is a diverse role with ever-evolving responsibilities, requiring a willingness to take on new, challenging tasks as they arise.
• Serve as a on-site point of contact by supporting showroom coverage, welcoming and engaging clients, providing product and material guidance, and collaborating with Sales Representatives to deliver a high-quality showroom experience.

Skills

Fluent French

Communication skills

Detail oriented

Time management

Team collaboration

Experience in similar role

Reading floor plans

Basic math

Education

Post-secondary education

Job description

Caesarstone is seeking an Account Coordinator to oversee a subset of affiliated retail customers and fabricators, delivering administrative and customer service support for smooth sales procedures. The role includes hybrid duties, data entry, and showroom coverage.

You will liaise with retailers, customers, and fabricators, ensure accurate data in Portal and Oracle, and manage shipments and KPIs while supporting on-site showroom operations.