French Bilingual Tax Professional - WFH | Les Coteaux, CA

Intuit; Les Coteaux; Remote; CAD 60,000 - 80,000; Part time

Job summary

A global financial technology platform is hiring a Tax Expert in Canada. The role involves assisting clients with tax returns using TurboTax, providing expert advice, and ensuring excellent customer service. Candidates should have at least 2 years of tax preparation experience. This is a virtual role offering a competitive hourly pay range of $24.50 to $33.50, along with bonuses and benefits.

Benefits

Bonuses

Equity rewards

Benefits according to company policies

Qualifications

• 2+ years of professional tax preparation experience.
• Experience with complex tax returns including self-employment and investments.
• Excellent customer service and communication skills.

Responsibilities

• Assist clients with income tax returns using TurboTax products.
• Provide tax advice and review self-prepared returns.
• Use advanced video tools for customer interactions.

Skills

Tax Expertise

Effective Communication

Complex Problem Solving

Research / Resourcefulness

Technical Acumen

Job description

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

What you'll bring

• As a Tax Expert, you have a minimum of 2+ years of paid professional tax preparation experience.
• You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.
• You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
• You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.

Asset Qualifications

• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.

Skills & Abilities

• Tax Expertise - Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year-over-year changes.
• Effective Communication - Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points.
• Complex Problem Solving - Demonstrates commitment to understanding customer problems, leveraging tools and resources to take extreme ownership and solve or escalate as appropriate for additional support in a timely manner.
• Research / Resourcefulness - Demonstrates curiosity and interest in continuous learning. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers.
• Technical Acumen - Shows interest in learning about the tools needed for the role and demonstrates basic ability to troubleshoot issues.

Compensation & Work Schedule

Intuit offers a competitive pay package based on performance. The base pay range varies by region, from $24.50 to $33.50 per hour. This position is eligible for bonuses, equity rewards, and benefits according to company policies. Pay is determined by factors such as knowledge, skills, experience, and location. We conduct regular pay equity comparisons across categories of ethnicity and gender.

How you will lead

• Assist clients in filling out their income tax returns using TurboTax products. Provide tax advice, review self-prepared returns, prepare complete returns, and manage product inquiries to promote prosperity worldwide.
• Use government websites, professional resources, and team expertise to find and communicate the correct answers in understandable terms.
• This is a virtual, customer-facing role utilizing advanced video communication tools to interact and document interactions for accurate record-keeping.

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