French Bilingual Tax Expert – WFH | Drummondville, CA

Intuit; Drummondville; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading financial technology company seeks a Tax Expert in Drummondville, Canada. This virtual role involves helping clients with tax returns using TurboTax, requiring at least 2 years of experience in tax preparation. Candidates must possess strong communication skills and problem-solving abilities. Competitive compensation based on performance is offered, including bonuses and benefits.

Benefits

Competitive compensation package

Bonuses and equity rewards

Benefits as per company plans

Qualifications

• Minimum of 2+ years of paid professional tax preparation experience.
• Experience in preparing Business Tax (T2) Returns.
• Experience in preparing Quebec Tax (TP1) Returns.

Responsibilities

• Help clients complete their income tax returns using TurboTax.
• Provide tax advice and review personal tax returns.
• Utilize advanced video communication tools for customer interaction.

Skills

Tax Expertise

Effective Communication

Complex Problem Solving

Research / Resourcefulness

Technical Acumen

Job description

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

What you'll bring

• As a Tax Expert, you have a minimum of 2+ years of paid professional tax preparation experience.
• You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.
• You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
• You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.

Additional qualifications:

• Experience in preparing Business Tax (T2) Returns.
• Experience in preparing Quebec Tax (TP1) Returns.

Skills & Abilities:

• Tax Expertise – Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year-over-year changes.
• Effective Communication – Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points.
• Complex Problem Solving – Demonstrates commitment to understanding customer problems, leveraging tools and resources to take ownership and resolve or escalate as appropriate for additional support in a timely manner.
• Research / Resourcefulness – Demonstrates curiosity and interest in continuous learning. Follows procedures confidently and seeks resources to deliver suitable solutions for all customers.
• Technical Acumen – Shows interest in learning about the tools needed for the role and demonstrates basic troubleshooting skills.

Intuit offers a competitive compensation package based on performance. The base pay range is approximately $24.50 to $33.50 per hour, depending on the region (PEI, BC, Nova Scotia). This position is eligible for bonuses, equity rewards, and benefits as per company plans. Pay is determined by knowledge, skills, experience, and location. To ensure ongoing pay equity, regular comparisons are conducted across categories of ethnicity and gender.

How you will lead

• In this role, you will help our clients complete their income tax returns using TurboTax. By providing tax advice and reviewing personal tax returns, you will help accelerate our mission to promote prosperity worldwide.
• You will use government websites, professional resources, and team expertise to find and communicate the correct answers in understandable terms.
• This is a virtual role involving direct customer contact, utilizing advanced video communication tools to interact and document your interactions for accurate record-keeping.

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