French Bilingual Tax Advisor – WFH | Waterloo, CA

Intuit; Waterloo; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global financial technology platform is seeking a Tax Expert to assist clients with their tax returns. The ideal candidate will have a minimum of 2 years of tax preparation experience, excellent customer service skills, and a commitment to helping clients navigate tax complexities. This role offers a competitive compensation package ranging from $24.50 to $33.50 per hour, along with bonuses and benefits, in a virtual environment.

Benefits

Competitive salary

Performance-based bonuses

Equity rewards

Comprehensive benefits package

Qualifications

• Minimum of 2+ years of paid professional tax preparation experience.
• Experience utilizing professional tax software to prepare and file personal tax returns.
• Must possess excellent customer service skills and be willing to work a flexible schedule.

Responsibilities

• Assist clients in filling out their tax returns using TurboTax.
• Provide tax advice and review personal tax returns.
• Document interactions to maintain accurate records.

Skills

Tax Expertise

Effective Communication

Complex Problem Solving

Research / Resourcefulness

Technical Acumen

Job description

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

What you'll bring

• As a Tax Expert, you have a minimum of 2+ years of paid professional tax preparation experience.
• You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.
• You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
• You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.

Asset Qualifications

• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.

Skills & Abilities

• Tax Expertise - Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year-over-year changes.
• Effective Communication - Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points.
• Complex Problem Solving - Demonstrates commitment to understanding customer problems, leveraging tools and resources to take extreme ownership and solve or escalate as appropriate for additional support in a timely manner.
• Research / Resourcefulness - Demonstrates curiosity and interest in continuous learning. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers.
• Technical Acumen - Shows interest in learning about the tools needed for the role and demonstrates basic ability to troubleshoot issues.

Intuit offers a competitive compensation package based on performance. The base pay range for this position varies by region, starting from approximately $24.50/hour to $33.50/hour. This role is eligible for bonuses, equity rewards, and benefits as per company plans. Compensation is determined based on knowledge, skills, experience, and location. To promote pay equity, regular comparisons are conducted across categories of ethnicity and gender.

How you will lead

• In this role, you will assist clients in filling out their tax returns using TurboTax. You will provide tax advice, review personal tax returns, prepare complete returns, and handle product/software inquiries, contributing to our goal of fostering prosperity worldwide.
• You will use government websites, professional resources, and team expertise to find and communicate the correct answers in understandable terms.
• This is a virtual, customer-facing role requiring the use of our advanced video communication software to interact with clients, and you will document your interactions to maintain accurate records.

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