French Bilingual Contact Center Representative - Canadian Banking, Credit Cards

TD; Canada; Remote; CAD 45,000 - 61,000; Full time

Job summary

A leading Canadian bank is seeking a Customer Service Representative to provide exceptional support to clients. The role requires bilingual skills in French and English, and involves resolving customer inquiries and recommending products. Applicants should have a high school diploma and excellent communication skills. This position primarily allows remote work after training and onboarding.

Benefits

Competitive benefits plan

Training programs for growth

Flexible work environment

Qualifications

• Bilingual in French and English for assisting customers.
• Exceptional listening skills to understand customer needs.
• Ability to navigate computer systems and applications efficiently.

Responsibilities

• Deliver outstanding customer service through knowledge of TD products.
• Resolve customer issues efficiently at the first point of contact.
• Participate in ongoing training for personal development.

Skills

Bilingual (French & English)

Exceptional communication and listening skills

Ability to multitask

Digital literacy across devices

Flexibility and positive attitude

Education

High School Diploma or equivalent

Job description

Work Location: Ottawa, Ontario, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Helping is at the heart of everything we do at our contact centers, and we're proud of the value that we can deliver from 7am EST - 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you'll make a meaningful difference to our business, our customers, and our communities.

Job Details

What You'll Do

As the voice of TD, you'll be passionate about understanding our customers. Whether you're assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you'll help us offer trusted support to our clients whenever they need it.

You'll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

• Make people's day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Where You'll Work

After completing in-person training and onboarding sessions, you'll work primarily offsite. Since most of your work activities can be performed independently, you'll spend about 95% of your time at your secure, private workspace with a stable internet connection.

Job Requirements

What You Need to Succeed

• High School Diploma or equivalent
• Bilingual (French & English)
• Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns.
• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
• Digital literacy across a broad range of devices.
• Flexibility, resiliency, and a positive attitude when responding to challenging situations.
• Passion to assist customers in resolving unspoken needs by offering consultative advice
• Ability to work both independently and as part of a team.
• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.