French Bilingual - B2B Sales Customer Expert II

TP Canada; Canada; Hybrid; CAD 56,000 - 72,000; Full time

Job summary

Join a leading provider of customer experience management as a French Bilingual B2B Sales Customer Expert II. This role involves inbound and outbound sales, focusing on customer satisfaction and driving sales growth. Enjoy a supportive work environment with opportunities for career advancement and competitive compensation.

Benefits

Medical and Dental benefits

Employee Family Assistance Programs

Paid 4 weeks training

Continuous learning opportunities

Competitive salary with incentive programs

Qualifications

• 2 years minimum experience in consultative selling and account management.
• Proven technical ability with CRMs.

Responsibilities

• Generate demand with prospective and existing customers via video conferencing and phone calls.
• Achieve or exceed quarterly sales quota.

Skills

Sales

Communication

Customer Service

Education

Bachelor’s degree

Tools

Salesforce

Job description

French Bilingual - B2B Sales Customer Expert II page is loaded

French Bilingual - B2B Sales Customer Expert II

Apply remote type Partially Remote locations TPCA Toronto time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 24, 2025 (30+ days left to apply) job requisition id REQ-2025-00711

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on:
•Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)
•Primary focus is selling Inbound work includes:
•Responding to customer initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue
•Selling targeted products/services as part of the customer initiated interaction Outbound work includes: Initiating calls to potential customers from a list of provided leads. Leads on the list are:
•Existing customers targeted for cross/up sell
•Prior customers
•Potential new customers
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Enterprise Business Development Representative - Google Cloud

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matters

• Inclusive - Everyone is Included and everyone wins

About the job

Google Cloud Platform team helps large enterprise customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes using technology to connect with customers, employees, and partners.

Compensation: 56,000 Annual CAD with performance based in-year increments and bonus potential up to 30%

Responsibilities

• Generate demand with prospective and existing customers via video conferencing and phone calls to identify, qualify, and cultivate opportunities. Follow-up on business led campaigns, as well as self-generated campaigns using value based approaches.

• Explain Google products/solutions and value proposition to businesses of different verticals and sizes and explain how they address client needs.

• Learn and implement solution promoting strategies, mapping Google Cloud solutions against customer’s business imperatives particularly as it relates to digital transformation.

• Perform research to provide account intelligence, identify key stakeholders, and build relationships/identify workloads in discussions with IT decision-makers and practitioners.

• Partner with field promoters to drive customer attendance at marketing events, training, and other key activities to build awareness and education on Google’s solutions.

• Maintain business opportunity upkeep with timely and accurate updates on opportunities.

• Achieve or exceed quarterly sales quota.

What you'll do

• Manage a geographical territory of enterprise accounts

• Set strategy and prioritize a large territory

• Self-source and partner with lead generation to qualify your outreach

• Lead all sales efforts from qualification to contracting

• Link solutions and value to desired business outcomes

• Conduct solution demos and answer feature/function questions

• Maintain Salesforce to ensure pipeline management and accurate forecasting

• Identify personas at target accounts and create tailored messaging

• Partner cross functionally with other sales teams, marketing, Customer Success teams, and sales leadership.

• Act as a brand spokesperson / ambassador for vendor partners within your assigned territory

Qualifications

• Bachelor’s degree, College degree or equivalent degree.

• 2 year minimum experience in consultative Selling and account management: managing a portfolio of enterprise/corporate high value B2B clients , identifying customers/partners needs, focus on customer goals, results and clients satisfaction.

• Google Product knowledge: not limited to Google cloud & Digital media.

• Outgoing and confident in inbound/outbound phone sales with great phone etiquettes.

• Excellent business writing communication skills.

• Strong verbal and written communication skills to pitch on the phone and compose compelling proposals.

• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets.

• Proven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.

• Proven technical ability with CRMs (customer relationship management.

Skills

• Thrive in a fast-paced, high-growth, rapidly changing environment.

• Experience working in a technical sales environment.

• Knowledge of CRM systems but not limited to Salesforce, LinkedIn Navigator.

• Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team.

• Organized and has pipeline management, time management skills and prioritization skills.

• Excellent verbal and written communication skills in English.

• Dependable, reliable with a strong work ethic.

• Proactive, organized, responsible, proven ability to work well with a team.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid 4 weeks training, 2 weeks leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.

• Hybrid work setup, 4 weeks of product training will be on-site.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions, or need an accommodation for any disability during this application please call 877 877 3944 or contact us here

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About Us

Teleperformance is a global digitalbusiness services company.

With more than 410,000 inspiredand passionate people speakingmore than 300 languages, our globalscale and local presence allow us tobe a force of good in supporting ourcommunities, our clients, and theenvironment.

We deliver the most advanced,digitally-powered business servicesto help the world’s best brandsstreamline their business inmeaningful and sustainable ways.