French Bilingual Account Specialist

J.P. Morgan; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A global leader in investment banking is seeking a French Bilingual Account Specialist to join the Customer Support Team in Toronto. This role focuses on advocating for merchants and partners through effective problem-resolution and customer engagement. Candidates must have at least one year of customer support experience, be bilingual in French and English, and capable of navigating a fast-paced environment. The position requires 100% phone interaction and offers a structured schedule with potential shift premiums.

Qualifications

• Minimum one year of customer interaction or customer support experience is required.
• Proficiency with basic computer functions in a Windows-based environment.
• Ability to work flexible hours, including weekends and late shifts.

Responsibilities

• Take ownership of each customer interaction while treating customers with respect.
• Navigate multiple applications while staying engaged with customers.
• Demonstrate extreme adaptability in a fast-paced environment.

Skills

Customer interaction

Problem-solving

Bilingual (French and English)

Computer literacy

Education

High School Diploma or equivalent

Job description

Join a global leader in investment banking and financial services at JPMorgan Chase & Co., where we provide strategic advice, raise capital, and manage risk for clients in over 100 countries. Our operations teams leverage cutting-edge technology to deliver secure, innovative solutions that enhance client experiences and promote growth. With a rich history spanning over 200 years, we are committed to diversity and inclusion, valuing the unique talents of our global workforce.

As a French Bilingual Account Specialist within the Customer Support Team, you will be an advocate for our merchants and internal Chase partners, offering resolutions to payment processing, technical troubleshooting, and addressing general inquiries. You will provide phone support to our US and Canadian merchants, ensuring first call resolution with empathy and respect

Job Responsibilities:

• Take ownership of each customer interaction while treating customers with respect and responding with empathy.
• Approach problems logically and with good judgment to ensure first call resolution for each customer.
• Navigate multiple applications while staying engaged with our customers.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Demonstrate extreme adaptability in a fast-paced environment.
• Abide by all applicable regulatory and department practices and procedures.
• Work independently and in a team environment.
  

Required Qualifications, Capabilities, and Skills

• Minimum of one year of customer interaction or customer support experience is required, either by phone or face to face.
• Must be willing to work in an environment that requires 100% phone-based customer interaction.
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, chat and email, and maneuvering in a Windows-based environment.
• High School Diploma or equivalent required.
• Bilingual proficiency in French and English is required.
• Ability to work flexible hours, including weekends and late shifts. This position offers a shift premium for those scheduled between 6:00 PM and 6:00 AM.
• This role requires working in the office five days a week.
• Work schedule is 3:30 PM - 12:00 (midnight).