French Bi-Lingual Help Desk Associate

United Software Group Inc. - Canada; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in IT support services is seeking individuals for a fully remote position. This role offers the chance to enhance your language skills in a bilingual environment while engaging in troubleshooting and problem-solving for various IT issues. You'll be part of a supportive team focused on user satisfaction, where you'll develop business relationships and improve your communication skills. If you're passionate about technology and customer service, this opportunity could be the perfect fit for you, allowing you to thrive in a flexible work environment.

Qualifications

• Strong telephone etiquette and effective communication skills are essential.
• Basic troubleshooting skills and understanding of IT fundamentals required.

Responsibilities

• Diagnose and troubleshoot Level 1 issues for hardware and software.
• Respond to user requests and manage service orders through the ticketing system.

Skills

Telephone Etiquette

Business Relationship Development

Basic Troubleshooting

Network Administration Fundamentals

Server Administration Fundamentals

Desktop Administration Fundamentals

Job description

Employer Industry: Information Technology Support Services

Why consider this job opportunity:

1. Fully remote position with flexible working hours
2. Opportunity to work in a bilingual environment, enhancing language skills
3. Engaging in troubleshooting and problem-solving for a variety of IT issues
4. Supportive team environment focused on user satisfaction
5. Chance to develop business relationships and enhance communication skills

What to Expect (Job Responsibilities):

1. Diagnose and troubleshoot Level 1 issues related to personal computer hardware, software, and peripherals
2. Respond to user requests via the help desk line and provide assistance with computer systems
3. Acknowledge receipt of all user requests within defined service levels
4. Initiate service orders (tickets) for all user requests and maintain necessary documentation
5. Ensure client requests are managed to closure through the ticketing system

What is Required (Qualifications):

1. Strong telephone etiquette skills
2. Ability to develop business relationships and communicate effectively with the user community
3. Basic troubleshooting skills
4. Basic understanding of network, server, and desktop administration fundamentals
5. Experience in installations, upgrades, techniques, tools, and equipment related to IT

How to Stand Out (Preferred Qualifications):

1. Industry certifications related to IT support or desktop administration

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