Freight Fowarding Coordinator

ZIM; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading freight logistics company in Toronto is seeking a Freight Forwarding Coordinator to act as the primary contact with customers and vendors, ensuring effective handling of shipments and providing excellent customer service. Ideal candidates will have experience in the freight forwarding industry and be detail-oriented. This role emphasizes communication and problem-solving skills while offering a hybrid workplace environment.

Benefits

Employer Provided Group Insurance Plan

Pension Plan - Defined Contribution

Generous leave policy

Hybrid Workplace

Qualifications

• Two years of customer service and operations experience in the freight forwarding industry.
• Knowledge of ocean, air, and ground operations.
• English is mandatory; knowledge of French and a third non-official language is an asset.

Responsibilities

• Ensure effective handling of shipments to meet company deadlines.
• Interact with clients and handle account requirements.
• Support marketing research for new line studies.

Skills

Detail-oriented

Problem-solving

Proactive

Effective communication

Multi-tasking

Education

Post-secondary education in supply chain management

Tools

Excel

PowerPoint

Power BI

SAP

Job description

Job Description

About the Role :

The Freight Forwarding Coordinator (FFC) acts as the primary point of contact with our customers and vendors. The FFC also serves as the main operations contact with ZIM Logistics overseas offices and agents. The role involves ensuring the effective and efficient handling of shipments to maintain continuous cargo flow while meeting company deadlines and objectives.

Role Information :

Title : Freight Forwarding Coordinator

Function : ZIM Logistics Canada

Business Address : 5001 Yonge Street, North York, Toronto, Ontario

Hours : 32.5 Hours a week

Employment : Permanent Full-Time

Benefits :

• Employer Provided Group Insurance Plan
• Pension Plan - Defined Contribution with Guaranteed Employer Portion
• Generous leave policy
• Hybrid Workplace

Roles & Responsibilities :

Operations (40%)

1. Shipment tracking and tracing
2. Prepare and communicate shipping instructions & documentation (Arrival Notices & Bill of Lading)
3. Preparation of pre-alerts and alerts to overseas offices and agents
4. Preparation of cargo pickup, deliveries, and drayage
5. Preparation of reports on timelines and cargo movements

Customer Service (40%)

1. Interact with clients and handle account requirements
2. Handle phones, emails, and other correspondence with clients and vendors
3. Identify potential issues and work to resolve them quickly
4. Communicate delays and hold notices on imports
5. Rating and creation of invoices

Technology (20%)

1. Maintain and master internal CRM and ERP tools
2. Enter milestones into internal customer and operational tools
3. Support marketing research for new line studies

Backup :

1. Act as backup to team members

Desired Competencies :

• Must be detail-oriented and accurate when processing documentation
• Team player
• Communicates ideas clearly and concisely
• Proactive, positive, enthusiastic, and self-driven
• Effective problem-solving and critical thinking skills (proactive and reactive)
• Ability to multi-task in a fast-paced environment

Requirements :

• Two years of customer service and operations experience in the freight forwarding industry
• Post-secondary education in supply chain management
• Knowledge of ocean, air, and ground operations
• Advanced skills in Excel, PowerPoint, Power BI, SAP
• Knowledge of Transportation Management Systems (e2Open) is an asset
• Knowledge of Canadian customs requirements (ACI, HS Code, Fumigation)
• English is mandatory; knowledge of French and a third non-official language is an asset

Desired Knowledge :

• Canadian customs requirements (ACI, HS Code, Fumigation)
• Incoterms
• Freight forwarding and supply chain logistics
• Ocean, air, and truck freight operations
• International ports and geography
• Carrier services and routing