Freelance Sr. UX Designer

Klick; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading digital health company is seeking a UX practitioner to enhance healthcare user experiences. This role involves designing strategic UX solutions based on client objectives and customer insights using AI tools. The ideal candidate should have 3-6 years of UX experience, proficiency in Figma, and strong collaboration skills.

Qualifications

• 3 - 6 years of experience in UX, creating specifications for web applications/websites/apps.
• Proficiency with Figma and strong interest in next-gen AI-assisted design platforms.
• Experience with planning and executing UX research efforts such as usability testing.

Responsibilities

• Design and iterate UX solutions with a focus on client objectives and customer needs.
• Use AI-powered tools to create interactive prototypes.
• Collaborate with various teams to deliver exceptional user experiences across channels.

Skills

UX Design Experience

Interaction Design

Prototyping Skills

Figma Proficiency

UX Research

Stakeholder Management

Design Systems Familiarity

Agency Experience

Job description

Are you looking to help navigate a new frontier of AI-powered User Experience design, specializing in healthcare? If so, you could be the next UX practitioner to join the team at Klick Health.

Our team is responsible for designing and iterating the UX solutions Klick delivers. That means we draw inspiration from conducting customer research, working closely with clients, and collaborating with internal teams to create exceptional experiences across omnichannel marketing systems.

This role is both strategy and design-centric.

You’ll look at the bigger picture, identifying client business objectives, unpacking customer needs, and building strategic design systems that can improve experiences across channels. You’ll design for a positive impact on a customer’s experience, but with a keen focus on technical feasibility and viability for our clients’ business. From there, you’ll use AI-powered tools to create interactive prototypes with detailed specifications. You’ll help see projects through to completion, collaborating during creative ideation, development, launch, and optimization.

As part of Klick’s Strategy team, this role emphasizes strong collaboration with our Project Management, Client Services, Technology, and Creative teams. You’ll also have the full support of your surrounding UXers, on one of the largest and most diverse Strategy teams in the agency world.

While a focus on UX for healthcare will be a significant component of the job, you’ll also be energized by the opportunity to collaborate on strategic planning, design, and facilitate workshops, and present your experience strategies to gain alignment and consensus to move projects forward, both internally and with clients.

While no two projects are alike, we typically work on digital experiences, websites, prototypes, iPad apps, and web-based applications, each providing patients and healthcare professionals with the information they need to help make more informed decisions.

Think you fit the bill? We’re excited to hear from you!

Skills

• 3 - 6 years of experience in UX, creating specifications for web applications/websites/apps
• Proven interaction design and prototyping skills across devices and form factors
• Proficiency with Figma and strong interest in adopting next gen AI-assisted design platforms (ie. Figma Make, Firebase, etc.)
• Experience with planning, executing, and reporting on UX research efforts such as usability testing, tree testing, and card sorting a bonus
• Familiarity with design systems, accessibility, and underlying web technologies
• Experience with managing multiple stakeholders, both internally and externally
• Exposure to working within an agency setting or equivalent fast-paced environment
• BONUS - not required: Experience working in healthcare, health tech, biotechnology or pharmaceutical industries

Attributes

• Intensely curious, humble, and open to continuous learning
• Thorough and detail-oriented in requirements gathering and designs
• Excellent communicator that can convey complex ideas succinctly and clearly
• Strategic, critical thinker who follows a systematic and rigorous approach to problem solving
• An analytical mind that understands the context of web metrics and marketing performance
• Comfortable making assumptions to provide options for solutions, sometimes in contexts without clear direction or having all the details
• Comfortable facilitating collaborative design workshops internally and with clients

#LI-AS1 #LI-Hybrid