Freelance Customer Success Designer - Brand Templates

Proposify; Canada; Remote; CAD 76,000 - 103,000; Full time

Job summary

Proposify is seeking a freelance Customer Success Designer to craft custom proposal templates for clients and support internal design projects, working on a project-by-project basis. This role emphasizes brand-aligned, functional templates and strong collaboration with the Professional Services team.

You will design, iterate, and deliver assets, translating client branding into polished designs while supporting internal projects and maintaining high standards.

Qualifications

• Portfolio demonstrating design capabilities and brand work.
• Minimum 3 years of professional graphic design experience.
• Experience working directly with clients and managing client-facing design projects.
• Strong typography, layout, and attention to detail.
• Ability to work independently and meet deadlines.
• Proficient in Adobe Creative Suite.

Responsibilities

• Design custom proposal templates based on brand guidelines.
• Support internal design templates and assets.
• Master Proposify platform features to build engaging templates.
• Collaborate with Customer Success Managers to define needs and timelines.
• Translate branding into professional, brand-aligned designs.
• Manage projects from requirements to delivery.
• Incorporate feedback while maintaining design standards.
• Communicate professionally with clients and team.
• Manage timelines and deliver work within deadlines.
• Handle ad hoc design tasks as needed.

Skills

Brand design

Typography

Layout design

Client-facing communication

Project management

Remote collaboration

Education

Post-secondary education in Graphic Design/Visual Communications

Tools

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

Job description

Proposify is seeking a freelance Customer Success Designer to craft custom proposal templates for clients and support internal design projects, working on a project-by-project basis. This role emphasizes brand-aligned, functional templates and strong collaboration with the Professional Services team.

You will design, iterate, and deliver assets, translating client branding into polished designs while supporting internal projects and maintaining high standards.