Fraud System Specialist

Scotiabank; Old Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Fraud System Specialist to join their dynamic Fraud Operations team. In this role, you will tackle multi-dimensional operational and technological challenges, ensuring effective fraud prevention strategies. You will work independently and collaboratively, managing projects that enhance operational efficiency. With a focus on diversity and inclusion, this role offers a supportive environment where your contributions can make a significant impact on customers and the banking industry. If you're ready to take on this challenge and contribute to a purpose-driven team, this opportunity is for you.

Benefits

Diversity and Inclusion Programs

Tuition Assistance

Flexible Vacation

Community Engagement Opportunities

Competitive Rewards Program

Qualifications

• 1-3 years of experience in business systems analysis or similar roles.
• Comfortable working independently and managing multiple projects.

Responsibilities

• Lead resolution of operational and technological problems in fraud management.
• Participate in production support and manage multi-disciplinary programs.

Skills

Business Systems Analysis

Agile Methodology

Waterfall Methodology

Time Management

Interpersonal Communication

Education

Bachelor's Degree

Job description

Fraud System Specialist

Requisition ID: 223869

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Do you want to help Scotiabank STOP Fraudsters from taking our customer’s money ? As a key part of the Fraud Operations team, you will be part of a dedicated group looking to improve on Fraud prevention.

The Fraud Operations team plays a critical role with a focus on our client’s ability to serve Scotiabank’s customers on a daily basis to prevent Fraud.

We’re looking to add to our team with influencers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.

In this role you will:

• Fraud System Specialist is responsible for leading resolution of small/medium, multi-dimensional operational and technological problems.

• Participate in Production Support issues with pager rotation duties.

• Leading/managing multi-disciplinary programs to implement solutions that meet operational business needs and provide ongoing support to all assigned units within Fraud Management

• Independently & jointly resolve simple to complex, multi-faceted problems to meet the operational needs of the assigned Fraud Business Lines

• Applying financial and technological knowledge to the design of Fraud methodologies, models, and/or systems solutions.

• Provide representation, on new and existing processes identifying Fraud Prevention and Security gaps, changes and requirements for the various Fraud Management Teams. (Fraud Deterrence, Investigations & Due Diligence / System Support Centre’s / Contact Centre’s)

• Participate in the system implementations process by confirming Business Requirements and processes, coordinating & consulting on Test Strategies, Test Cases and perform verification & Health Checks where applicable

• Ensure management is kept informed of problems that arise and ensure issues are escalated appropriately

Do you have the skills that will enable you to succeed in this role?

• 1 to 3 years of working experience with business systems analysis or similar

• Familiar with and capable of working in technical environments that utilize Agile and Waterfall project methodologies

• Demonstrate comfort in working independently to manage multiple small and large projects

• Capability to analyze business and user needs

• Working experience with documenting and working with Business Requirements

• Time management and organizational skills in order to effectively manage multiple items

• Proven interpersonal, communication (verbal/written/presentation) and negotiation skills in order to build consensus and obtain cooperation from both users and senior management.

• Knowledge of Branch or Non-Branch operations and procedures is an asset.

• Knowledge of Retail Deposit and Investment products is an asset.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.