Fraud Prevention Analyst -Night Shift + BILINGUAL REQUIREMENT/FRENCH (6 month term)

Central 1 Credit Union; Toronto; Hybrid; CAD 52,000 - 58,000; Full time

Job summary

A leading financial services provider in Toronto is seeking a Fraud Prevention Analyst to coordinate the analysis of debit card and online banking fraud. The role involves monitoring fraud trends, issuing alerts, and assisting credit unions across Canada. Candidates should have strong analytical skills and a background in finance or related fields. This position requires overnight shifts three nights a week and offers a salary range of $52,000-$58,000.

Benefits

Work-life flexibility

Generous annual vacation allotment

Access to a learning platform

Qualifications

• 2+ years experience in accounting, finance, auditing, criminology, loss prevention, law, or fraud investigation.
• Proficiency in automated office systems.
• Exceptional command of English and French.

Responsibilities

• Coordinate analysis of debit card and online banking fraud information.
• Identify new skimming locations through fraud data.
• Perform analysis of transaction data from the PRM Fraud Detection System.

Skills

Analytical skills

Problem-solving skills

Customer service

Confidentiality

Attention to detail

Education

2+ years post-secondary education in a related field

Job description

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.

What we offer:

• Work-life flexibility
• Hybrid workenvironment
• One time allowance to set up your office for remote first employees
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits planincluding family building and gender affirmation
• Retirement Plan, matched contributions at 6%
• Access toa learning platform and educational assistancesupport
• Access to a virtual wellness platform
• Career development opportunities
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community andother paid time off options
• Corporate discounts

*subject to employment agreement

Job Summary:

As the Fraud Prevention Analyst, you will be responsible for coordinating analysis of all sources of debit card and online banking fraud information received to achieve effective responses to new fraud situations and appropriate responses to fraud trends. The sources of data for debit card fraud include Interac Association alerts; Suspicious Activity Reports from credit unions and alerts from the PRM Fraud Detection System.

The position involves the sharing of information regarding suspected and confirmed debit card fraud incidents between Central 1, Interac and member credit unions and assists in identifying fraudulent activity on credit union member accounts.

* This role will be overnight shift, three nights a week and shifts may fall on weekends or holidays*

11.67 hours per shift, 3-days per week

Schedule Example: (actual schedule may be different depending on business operations)

Thursday 6:20PM - 6:30AM

Friday 6:20PM - 6:30AM

Saturday 6:20 PM - 6:30AM

What you'll be doing:

• Perform analysis of transaction data from the PRM Fraud Detection System

• Responsible for identifying new ‘skim’ locations through Central 1 CPP Analytics Application with fraud data reported by credit unions and/or the PRM Fraud Detection System

• Send out PRM Fraud Alerts (FA)’s to credit unions and follow-up with the response to update PRM

• Provide assistance to the FAS group as to when to send PRM Fraud Alerts (FA)’s to credit unions

• Monitor fraud transaction trends and recommend modifications to the rules in PRM that would result in reduced loss prevention

• Issue Common Point of Purchase Alerts to credit unions throughout the country to advise of suspected or confirmed skimming incidents as reported by the Interac Association.

• Complete analysis of transaction data related to Common Point of Purchase Alerts (CPPs) and send Suspicious Activity Alerts (SAAs) to credit unions. Follow up with credit unions for response to alerts to ensure compliance with Interac requirements. Provide ongoing updates to active SAA investigations

• Issue Interac e-Transfer alerts and communicate to credit unions, Interac

• Issue Interac Online Payment alerts and communicate to credit unions and Interac

• Provide assistance to the credit union staff to ensure the most expedient methods of reporting suspected or confirmed skimming activities is followed

• Expert knowledge of PRM, the CPP system and Interac regulations

• Maintain database of authorized users and user passwords for the CPP system

• Maintain database of skimming information and update records as required . Review data to analyze fraudulent activity and to determine if Member Cards have been used at a suspected skimming location

• Respond to credit unions’ requests for assistance in resolving outstanding ‘orphan’ cards where a credit union has reported fraudulent activity and no common point of purchase has been determined

• Provide information to the law enforcement department and financial institutions regarding suspected and confirmed skimming locations

• Maintain reports of fraud alert volumes and locations to analyze trends and determine future requirements

• Research, revise and maintain educational materials for credit unions regarding the FAS system

• Provide technical support to the FAS group (on-call 24 hours/7 days a week)

• Act as the technical backup when the FAS, Manager Operations is not available

What you'll have:

• 2+ years post-secondary education in a related field

• 2+ years’ experience in accounting, finance, auditing, criminology, loss prevention, law, or fraud investigation, with some exposure to fraud prevention

• Experience with processor operations, card association rules and technology associated with payment systems is an asset

• Proficiency in computer skills and automated office systems is essential.

• Strong analytical and problem-solving skills are required

• Exceptional command of the English and French language and proven customer service skills are required .

• Able to work independently as well as part of a team

• High level of confidentiality is essential in this role

• Strong attention to detail and high degree of accuracy

• Able to multi-task and handle several conflicting priorities simultaneously

Salary range: $52,000-$58,000

The salary represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.