Fraud Prevention Analyst

H.I.S Canada Travel Inc.; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

2 weeks vacation

Medical & dental

9 paid days

RRSP program

Travel benefits

EAP

Job summary

HIS Canada Travel Inc. is seeking a Fraud Prevention Analyst to identify and investigate fraud across wholesale and retail travel operations.

You will monitor bookings, review Accertify alerts, and collaborate with Reservations, Finance, and Customer Service to prevent losses while maintaining customer experience. The role requires 2–5 years of fraud risk experience, knowledge of PCI-DSS, and strong analytical skills.

Qualifications

• 2–5 years of progressive experience in fraud risk management, investigations, payments, or financial crime prevention in travel or ecommerce.
• Strong knowledge of fraud detection methodologies, chargeback management, and identity verification.
• Experience with fraud prevention technologies, analytics platforms, and rules-based monitoring.
• Excellent analytical, documentation, and case-management skills.
• Familiarity with PCI-DSS and regulatory compliance.

Responsibilities

• Monitor real-time bookings and payment transactions to identify suspicious activity.
• Review Accertify alerts and assess risk signals for action.
• Investigate suspected fraud using booking histories, PNRs, and payment details.
• Escalate high-risk cases per defined procedures and timelines.
• Collaborate with Reservations, Finance, Sales, and Support teams to resolve issues.
• Maintain accurate records of investigations, outcomes, and recoveries.

Skills

Fraud risk mgmt

Investigations

Payments

PCI-DSS

Analytics

Compliance

Travel industry

Tools

Accertify

Job description

The Fraud Prevention Analyst is responsible for identifying, investigating, preventing, and mitigating fraudulent activities across the company's wholesale and retail travel operations. This role focuses on detecting suspicious travel bookings, payment fraud, credit card misuse, unauthorized transactions, chargebacks, identity theft, account takeover, and other financial or operational risks.

You will work closely with the Reservations, Sales, Finance, Customer Service, Ticketing, and Supplier Relations teams to ensure that travel bookings and transactions are legitimate, secure, and compliant with company policies and applicable Canadian laws and regulations.

Fraud Detection and Monitoring

• Monitor real-time travel bookings, payment transactions, and PNR activity to identify suspicious behavior and prevent potential revenue loss.
• Review and analyze fraud alerts generated by Accertify, including risk scores, triggered rules, device intelligence, IP address indicators, and other relevant risk signals.
• Assess bookings against established fraud indicators, including last-minute departures, high-value itineraries, mismatches between traveler and payment information, unusual booking patterns, and suspicious international travel transactions.
• Evaluate flagged transactions and determine appropriate action in accordance with established fraud prevention policies, including approval, additional verification, queuing for review, cancellation, or escalation.
• Identify emerging fraud trends and recommend improvements to fraud detection rules, monitoring procedures, and risk assessment practices.
• Balance fraud prevention measures with operational efficiency and customer experience to minimize unnecessary booking declines and delays.
• Conduct thorough investigations into suspected fraudulent transactions by reviewing booking histories, payment information, GDS records, PNR remarks, customer profiles, and relevant transaction details.
• Validate the legitimacy of bookings by contacting customers, travel agents, payment partners, or internal stakeholders, where appropriate.
• Identify potential fraud patterns, repeat offenders, suspicious customer activity, and links between related bookings or transactions.
• Document investigation findings, supporting evidence, decisions, and actions taken accurately and consistently in Accertify and other internal systems.
• Escalate complex, high-risk, or potentially significant fraud cases to the appropriate management team in accordance with established escalation procedures.
• Ensure that investigations are completed within required timelines and that case records are maintained in accordance with company policies.

Payment Fraud and Chargeback Management

• Review and investigate suspected payment fraud, unauthorized transactions, chargebacks, payment disputes, and related financial losses.
• Gather relevant supporting documentation, including booking confirmations, payment records, PNR details, ticketing information, and customer communications, to support dispute investigations.
• Collaborate with Finance and other relevant teams to facilitate timely chargeback responses, dispute resolution, and recovery efforts.
• Analyze chargeback trends and recurring fraud patterns to identify opportunities for improved prevention and loss reduction.
• Maintain accurate records of fraud incidents, chargebacks, recoveries, and confirmed or suspected financial losses.

Risk Management and Cross-Functional Collaboration

• Work closely with Reservations, Ticketing, Sales, Finance, Customer Service, and Supplier Relations to investigate suspicious bookings and resolve fraud-related concerns.
• Support the development and implementation of fraud prevention procedures, transaction review guidelines, and escalation protocols.
• Identify weaknesses in existing processes and recommend improvements to strengthen transaction security and internal controls.
• Maintain awareness of emerging travel fraud schemes, payment fraud techniques, and

relevant industry practices.

• Handle customer, payment, and booking information confidentially and in accordance with applicable privacy requirements and company policies.

Specialized Knowledge, Skills, and Attributes Required to be Successful

• 2-5 years of progressive experience in fraud risk management, investigations, payments, or financial crime prevention, preferably within the travel, hospitality, airline, or e-commerce industry.
• Strong knowledge of fraud detection methodologies, chargeback management, payment processing, identity verification, and travel booking fraud patterns.
• Experience managing fraud prevention technologies, analytics platforms, and rules-based monitoring systems.
• Exceptional analytical and problem-solving abilities with strong attention to detail.
• Strong documentation, reporting, and case-management skills.
• Knowledge of PCI-DSS requirements, regulatory compliance, and risk management best practices.
• Ability to thrive in a fast-paced, high-volume environment while managing multiple priorities and deadlines.
• High standards of integrity, confidentiality, professionalism, and ethical conduct.
• Experience working with global travel suppliers, online travel agencies, or payment partners is considered a strong asset.

Working Conditions

• Shifts are scheduled between 9:00 a.m. and 12:00 midnight Eastern Time, Monday through Sunday.
• Flexibility to work evening, weekends and rotating shifts as required to support business operations and fraud monitoring needs.
• 37.5 hours per week

Crew Advantages

• 2 weeks of vacation
• Medical and dental benefits
• 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day
• Employer RRSP contribution program
• Awesome travel benefits for you, your friends, and your family
• Employee Assistance Program (EAP) for you and your family members

Who We Are

HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands. The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike.

We thank all applicants for their interest; only those selected for further consideration will be contacted.

We may use artificial intelligence (Al) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.