Fraud Prevention Advisor, Remote

Desjardins; Montreal West; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Annual bonus

4 weeks vacation

Pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Job summary

Desjardins Group Security Office seeks a Fraud Prevention Advisor to protect thousands of members by detecting and combating suspicious activities. You will advise victims, identify needs, and improve security operations, ensuring high service quality and satisfaction.

The role requires staying available for training and occasional office visits at 450 De Maisonneuve Blvd. W., Montreal, with bilingual communication as a key asset.

Qualifications

• French is required to communicate with members and colleagues.
• Advanced English proficiency due to duties with English-speaking partners and tools.
• Interpersonal savvy and strong customer-service orientation.

Responsibilities

• Collect, compile and analyze the type and nature of suspicious transactions.
• Advise members and clients who are victims of fraud on preventive measures.
• Establish an advisory relationship by identifying current and potential needs.
• Identify operational risks and help improve Desjardins Group Security Office activities.
• Assist and support members and clients who are victims of various scams, ensuring understanding of fraud.

Skills

French language

English proficiency

Interpersonal skills

Education

General college diploma

Job description

Required

The position of fraud prevention advisor with the Desjardins Group Security Office involves more than working in a call centre. You actively help to protect thousands of members and clients, making a real, positive impact. As a fraud prevention advisor, you play a key role in preventing fraud by taking the necessary steps to detect and combat suspicious activities, while minimizing financial losses. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is essential. More specifically, you will be required to:

• Collect, compile and analyze the type and nature of suspicious transactions
• Advise members and clients who are victims of fraud on preventive measures
• Establish an advisory relationship by identifying current and potential needs
• Identify operational risks and continuously help improve the Desjardins Group Security Office’s activities
• Assist and support members and clients who are victims of various scams, ensuring they are satisfied with the support received and have an understanding of fraud.

When you join our team, you’ll get

• A competitive hourly rate starting at $25.76/hour plus a shift premium (where applicable)
• An annual performance-related bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirementGroup insurance, including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits are subject to eligibility criteria.

What You Bring To The Table

• General college diploma in a related field
• A minimum of one year of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Available to come to the office occasionally during training and once a month afterwards. Location: 450 De Maisonneuve Blvd. W., Montreal
• Available to work Monday to Sunday between 7:00 a.m. and midnight

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)