Advisor, Banking and Credit Services, Customer Relations Center

Desjardins; Granby; Hybrid; CAD 30,015 - 42,749; Full time

Benefits offered by this job

4 weeks flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Job summary

Desjardins in Granby is seeking an Advisor for Banking and Credit Services to provide personalized support and solutions for members over the phone. The role requires exceptional customer service skills and knowledge of both French and English, with shifts including evenings and weekends.

Responsibilities include answering inquiries about accounts and guiding clients to utilize digital tools effectively. Competitive wage starts at $26.41/hour with benefits like 4 weeks of vacation and a pension plan.

Qualifications

• Minimum of one year of relevant experience in customer service.
• Knowledge of French is required.
• Advanced proficiency in English may be required for certain positions.

Responsibilities

• Provide exceptional customer experience by answering members' queries.
• Establish advisory relationships to support client retention.
• Guide clients in using digital tools.

Skills

Customer Focus

Action oriented

Interpersonal Savvy

Nimble learning

Education

College diploma in a related field

Job description

Evening and weekend shifts will be required when hired and for a variable period.

Advisor, Banking and Credit Services, Customer Relations Center

You’ll provide personalized support by phone, answering questions and helping members find solutions that meet their financial needs.

Responsibilities

• Provide an exceptional customer experience while answering member and client questions about their credit card accounts, bank accounts, online services and other financial needs.
• Take a proactive advisory role and provide personalized support by identifying the needs of members and clients and suggesting tailored solutions.
• Establish an advisory relationship by identifying current and potential needs and supporting client retention.
• Effectively manage and solve member and client problems using a solution-oriented approach.
• Help members and clients become financially empowered by guiding them to use the digital tools available.
• Proactively update your knowledge by strategically monitoring your area of expertise.

Qualifications

• College diploma in a related field.
• A minimum of one year of relevant experience in customer service.
• Please note that other combinations of qualifications and relevant experience may be considered.
• Knowledge of French is required.
• For certain positions, advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English‑speaking partners, members and/or clients.
• Available to work Monday to Friday from 6 a.m. to 9 p.m. and Saturday to Sunday from 8 a.m. to 6 p.m.
• This position is currently remote; however, you may be required to come into the office a few times each quarter. Consequently, you’ll need to be able to come into one of our call centres located at the following addresses:

• Montréal – 450 Boul. De Maisonneuve Ouest QC H3A 0H2 or 4545, av. Pierre-De-Coubertin, Montréal QC H1V 0B2
• Trois‑Rivières – 3945, rue Bellefeuille, Trois‑Rivières QC G9A 6K8
• Granby – 450, rue Principale, Granby QC J2G 2X1

Benefits

• A competitive wage starting at $26.41/hour, adjusted based on relevant experience.
• 4 weeks of flexible vacation starting in the first year.
• Defined benefit pension plan that provides predictable, stable income throughout retirement.
• Group insurance including telemedicine.
• Reimbursement of health and wellness expenses.
• Benefits apply based on eligibility criteria.

Key Competencies

• Action oriented
• Customer Focus
• Differences
• Drive results
• Interpersonal Savvy
• Nimble learning

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)