Fraud Operations Investigator II

Affirm; Calgary; Remote; USD 55,000 - 75,000; Full time

Job summary

Join a leading company as a Fraud Operations Investigator II, where you'll review account activities, collaborate with teams, and lead projects to improve fraud detection. This remote-first role offers competitive pay and generous benefits.

Benefits

Health coverage with premiums paid by Affirm

Flexible Spending Wallets

Generous vacation and holiday time

Employee stock purchase plan (ESPP)

Qualifications

• Experience in fraud investigations or detection.
• Ability to meet or exceed daily case expectations.

Responsibilities

• Review suspicious account activities and diagnose issues.
• Collaborate with Customer Operations to resolve complaints.
• Identify trends and provide insights on fraud behaviors.

Skills

Project management skills

Fraud investigations

SQL knowledge

Interpersonal skills

Teamwork

Job description

Join to apply for the Fraud Operations Investigator II role at Affirm.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Fraud Operations Team is looking to fill an investigator position on the Fraud Servicing Team. The ideal candidate will work case queues and take ownership of various responsibilities, from ad hoc reviews to complex projects. They should have a deep understanding of their work and case types, as well as familiarity with other Ops teams' operations. With minimal direction, they will prioritize tasks, resolve issues, and meet production and accuracy goals. They will also support teammates and shared services, handle escalations, and manage challenging cases.

What You’ll Do

• Review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks
• Collaborate with Customer Operations to resolve customer complaints
• Identify trends and provide insights on new fraud behaviors and methods
• Improve procedures, processes, and tools
• Influence development of new risk models and review procedures
• Lead independent projects to enhance team performance and efficiency
• Monitor SLAs to ensure compliance
• Support vendors through escalations and training
• Identify procedural gaps and provide expertise to shared services

What We Look For

• Project management skills
• Ability to meet or exceed daily case expectations
• Experience in fraud investigations or detection
• Motivation to learn new work types
• Experience supporting vendor teams
• Focused, self-motivated, reliable, and able to work independently
• Positive attitude with strong interpersonal skills
• Teamwork and adaptability skills
• Preferred SQL knowledge

Pay Grade: D

Equity Grade: 1

New employees typically start at the beginning of the pay range, which is based on location, experience, and skills.

Base pay ranges from $55,000 to $75,000 annually, part of a total compensation package including stipends and benefits.

Affirm is a remote-first company, with roles primarily remote but some requiring occasional office presence.

Benefits

• Health coverage with premiums paid by Affirm
• Flexible Spending Wallets for various expenses
• Generous vacation and holiday time
• Employee stock purchase plan (ESPP)

We are committed to inclusive hiring and provide accommodations for candidates with disabilities. Qualified applicants with arrest and conviction records will be considered in accordance with local ordinances.

By submitting your application, you agree to Affirm's privacy policy and give consent for data processing.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Legal

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