Fraud Intelligence Manager

Capital One; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Fraud Intelligence Manager to lead a dedicated team in combating fraud within the financial sector. This role involves developing effective strategies, managing investigations, and collaborating with law enforcement to enhance fraud detection and prevention. The ideal candidate will have extensive experience in fraud investigations, strong analytical skills, and the ability to communicate complex data insights effectively. Join a forward-thinking company that values diversity and inclusion, and contribute to safeguarding financial integrity while advancing your career in a dynamic environment.

Qualifications

• 10+ years of experience in fraud investigations and team leadership.
• Strong analytical skills with data-driven decision-making.

Responsibilities

• Lead a team of investigators to develop fraud strategies and workflows.
• Manage escalated complaints and collaborate with Law Enforcement.

Skills

Analytical Skills

Data Analysis

SQL Queries

Collaboration

Communication

Education

Master’s Degree in relevant field

Bachelor’s Degree

Tools

Data Visualization Tools

Job description

Fraud Intelligence Manager

Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id R211025 161 Bay Street (93021), Canada, Toronto, Toronto, Ontario, Fraud Intelligence Manager

Job Description

The FIU team is responsible for the detection and deep dive investigation of ongoing fraud attacks for Capital One Canada’s Card business. The team also has a mandate to assist with Law Enforcement inquiries, manage escalated complaints in the fraud space, and perform activities within the Fraud Ring and AML referral program.

The Manager, Fraud Intelligence Unit (FIU) will lead a team of investigators and be responsible for the creation and delivery of team strategy, workflows, and outcomes.

Job Responsibilities

• Support and develop the lead investigators on the team
• Create and deliver a team roadmap to support fraud strategy
• Accountable for maintaining and establishing the team backlog of initiatives
• Create and maintain monitoring to identify fraud attacks, size fraud trends, and measure the impact and effectiveness of mitigation strategies related to an attack or trend.
• Manage the Canada Card Law Enforcement request program, including continuous development of restitution, and recovery practices for prosecuted fraud cases
• Responsible for the effective functioning of the complaint escalation process within the fraud group; including monitoring and reporting for escalated complaints.
• Attend internal/external meetings and seminars to expand professional expertise and maintain positive relationships with Law Enforcement, other Financial Institutions, and the Canadian Bankers Association (CBA)
• Work cross functionally with Process, Product, and Enterprise investigation teams to expand the influence of the Fraud Intelligence Unit
• Drive outcomes that lead to the prevention of fraud loss

Job Requirements

• 10+ years of relevant experience
• Experience leading an investigation team and performing complex investigations into fraud or other financial crime
• Strong analytical skills - you are data driven and have the ability to use quantitative analysis and visualization to tell a story and communicate the value of an initiative
• Ability to work independently with data; including understanding table structures, finding relevant data, testing data quality, and writing SQL queries to support analysis.
• Collaboration - You can work across different job functions that include tech, product, process, and strategy
• Communication - You can effectively cater communications to the level of audience across different modes

Preferred Qualifications

• Bi-Lingual (French and English)
• Master’s Degree in relevant field such as criminology, business administration, accounting
• Experienced in presentation of complex fraud typology and MO
• Experience working with Law Enforcement on criminal investigations and knowledge of relevant Canadian criminal procedure
• Have worked within the BCPIF framework and been a facilitator of certification training
• Certified Financial Crimes Investigator (CFCI), Certified Fraud Examiner (CFE), Certified Internal Auditor (CIA)
• 5+ years experience developing and monitoring fraud defenses

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.