Fraud Detection Specialist - Hybrid & Flexible Hours

Tangerine Bank; Brampton; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian direct bank is seeking a Fraud Operations representative to investigate fraudulent activities and support customer service functions. The successful candidate will work in a hybrid environment, collaborate with various departments, and ensure compliance with regulatory standards. Requires strong analytical, bilingual communication, and problem-resolution skills, as well as a high school diploma or equivalent. Experience in banking is a plus.

Benefits

Hybrid work environment

Flexible work shifts

Qualifications

• Ability to work in a fast-paced environment.
• Experience in Retail Banking or Call Centre is an asset.
• Customer service experience, preferably in financial services industry.

Responsibilities

• Investigate questionable credit card activity.
• Report and elevate fraud trends to management.
• Minimize fraud losses through detection and investigation.
• Block accounts from further fraudulent activity.
• Communicate with other Bank departments regarding fraud inquiries.

Skills

Active listening skills

Interpersonal skills

Communication skills

Problem resolution skills

Analytical skills

Attention to detail

Bilingualism

Education

High school diploma or equivalent

Post-secondary education in business or related disciplines

Tools

TSYS

AS400

Microsoft Word

Microsoft Excel

Lotus Notes

Job description

A leading Canadian direct bank is seeking a Fraud Operations representative to investigate fraudulent activities and support customer service functions. The successful candidate will work in a hybrid environment, collaborate with various departments, and ensure compliance with regulatory standards. Requires strong analytical, bilingual communication, and problem-resolution skills, as well as a high school diploma or equivalent. Experience in banking is a plus.