Fraud Analyst

Questrade Financial Group; Toronto; Hybrid; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Health resources

Paid vacation and leave

Competitive compensation and benefits

Hybrid work environment

Career growth opportunities

Community involvement

Job summary

Questrade Financial Group is seeking a Fraud Analyst to protect customer wealth by conducting timely investigative analysis across banking, brokerage, wires, and EFTs. You will identify, evaluate and document suspicious activity and escalate as required, working with internal teams and external partners.

You will operate within core hours (7:00 AM – 8:00 PM, Monday – Sunday) in a hybrid environment, delivering risk-focused insights while maintaining exceptional client experiences and

Qualifications

• 1-2+ years experience in financial services, risk management, and/or financial crimes (AML, Fraud)
• Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS) is a strong asset
• Knowledge of financial products, services and processes is an asset
• Excellent written and verbal communication skills

Responsibilities

• Monitor and analyze information from detection systems, reports, or manual inputs to evaluate and decide on actions
• Oversee SLAs and alert queues to ensure timely action
• Identify fraud patterns and escalate with appropriate business partners
• Collaborate with Fraud Team to share trends for rapid action
• Collect evidence for incident reports, loss prevention, and investigations
• Document actions to maintain comprehensive case files
• Engage with clients to deliver an excellent client experience and provide tailored security solutions
• Support process improvements and customer service enhancements

Skills

Critical thinking

Strong communication

Analytical skills

Risk management knowledge

Financial products knowledge

Job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

The Fraud Risk Management team is Questrade Financial Group’s line of defense in protecting customer wealth and ensuring Canadians can invest with complete confidence. Reporting to the Fraud Supervisor or Manager, the Fraud Analyst conducts timely, high-impact investigative analysis across all QFG business units and payment channels—including digital banking, brokerage trading, wires, and EFTs. In this role, you will proactively identify, evaluate, and action suspicious activity to minimize financial and reputational risk while ensuring all cases are documented and escalated according to rigorous standards. Working closely with both internal teams and external financial partners, you’ll play a direct role in safeguarding our ecosystem across flexible shift schedules within our core operating hours (7:00 AM – 8:00 PM, Monday – Sunday).

In this role, responsibilities include but are not limited to:

• Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine based on the required actions.
• Oversee Service Level Agreements and Alert Queues/Inboxes to timely action alerts and requests.
• Identify fraud patterns and trends; engage with appropriate business partners to elevate if needed.
• Work closely and effectively with the rest of the Fraud Team in sharing information and trends for fast actioning.
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Documents actions and information found throughout the investigation to develop and maintain account/case files.
• Engage with clients through various communication channels to deliver an outstanding client experience helping our clients become much more financially successful and secure.
• Educate & provide advice to stakeholders and clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses.
• Promote operational excellence within the department while balancing the need to conduct appropriate, thorough investigations.
• Provides input and develops recommendations for process and customer service improvements.
• Maintain productive relationships with all internal and external stakeholders
• Prepares reports, notifications and activity/case filings to upper management or as required.
• Exercises judgment to identify, diagnose, and solve problems.
• Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
• Other duties or accountabilities may be assigned as needed.

So are YOU our next Fraud Analyst? You are if you…

• Critical thinking; thinking-outside-the-box mentality.
• Knowledge of financial products, services, and processes is an asset.
• Strong communication skills essential with clients and management.
• Must be self-motivated, energetic and results-oriented and be committed to adding value to the organization.
• Strong analytical and problem solving skills. Ability to approach data with the right questions and know how to recognize trends; you develop and use structured approaches to identify root causes and opportunities.
• Understanding the impact that your work has on the company and customer journey.
• Excellent written and verbal communication skills.
• In-depth knowledge of risk and technology management as applied to fraud and/or criminal risk.
• 1-2+ years experience working in financial services, risk management, and/or financial crimes (i.e., AML, Fraud, etc.).
• Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS) is a strong asset.

Compensation Information:

• Base salary range: $55,000 - 60,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.