Fraud Analyst

Butterfield Group; Halifax; On-site; CAD 59,000 - 68,000; Full time

Job summary

A leading offshore bank and trust company in Halifax is seeking a Fraud Analyst to engage in preventing fraudulent activities. The ideal candidate will possess strong analytical skills and effective communication to manage suspicious transactions efficiently. If you're passionate about cybersecurity and financial services, consider joining this collaborative team with opportunities for growth and training.

Benefits

Robust learning and development opportunities

Comprehensive benefits

Respectful environment valuing diversity

Qualifications

• Experience with NICE Actimize Fraud (IFM) and Cloud products.
• Strong analytical and problem-solving abilities to recognize suspicious activity.
• Excellent communication skills, both oral and written.
• Sound understanding of the Bank's products and application systems.
• Knowledge of MasterCard and Visa Acquirer applications.
• Ability to recognize breaches of controls contributing to fraud.

Responsibilities

• Responding to and researching customer issues.
• Analyzing activity on customer accounts for suspicious transactions.
• Contacting customers to validate transactions.
• Initiating fund recall requests.
• Reviewing security alerts from financial networks.
• Participating in Cyber Champions network.

Skills

Analytical skills

Problem-solving abilities

Excellent communication skills

Negotiation skills

Teamwork

Ability to work under deadlines

Tools

NICE Actimize Fraud (IFM)

Microsoft Office suite

Actimize

Tango

Flexcube (FCUBS)

MasterCard Online

VISA Online

Job description

Join to apply for the Fraud Analyst role at Butterfield Group

Join to apply for the Fraud Analyst role at Butterfield Group

Direct message the job poster from Butterfield Group

Butterfield Support Services (Halifax) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

The Online Banking and Merchant Fraud Analyst is responsible for preventing and minimizing losses to the Bank and its Customers as a result of fraudulent online banking activity or merchant accounts. This role is primarily focused within the online banking fraud team, with assistance for merchant fraud monitoring when required.

About the Team

Online banking fraud team are responsible for Group Enterprise Risk and Group Cyber Fraud programmes and projects in order to manage suspicious activity, transactional payment releases, potential security incidents and cyber fraud across the Bank.

Your responsibilities will include :

• Responding to and researching customer issues where required.
• Analysing activity on customer accounts, as alerted by various fraud detection tools and reports, to identify suspicious transactions, blocking accounts in situations where fraud is suspected.
• Contacting customers to establish validity of transactions by asking probing and effective questions.
• Initiating inter-bank fund recall requests and pre-compliance / compliance requests.
• Reviewing security alerts and bulletins issued by ICS, MasterCard, and Visa.
• Remaining informed of any newly identified fraud patterns and Acquirer rules and regulations, escalating new patterns to senior stakeholders for further research when necessary.
• Participating in the Bank Cyber Champions network and educating team members on wider fraud trends.
• Undertaking additional online banking fraud prevention systems training, including learning how to identify cross-channel fraud patterns.
• Managing complaints through de-escalation, creating an open and accessible communication route for free flow of information.
• Suggesting and approving rule changes in fraud prevention systems and reporting impact to stakeholders.
• Maintaining awareness of current processes and procedures, presenting findings and change recommendations to management on a regular basis.
• Making use of proven business techniques in the identification of lapses and loop holes in the organization’s fraud department and recommend better strategies that will yield better results.
• Liaising with stakeholders from other departments to ensure adequate communication is observed to address any gaps in inter-department relations.
• Participating in Group Operational Risk meetings and implementation within the team of new / revised Operational Risk requirements.
• Assisting in the design, development, testing, maintenance, and documentation of security and online fraud related tasks.
• Delivering training programmes on information security and privacy for Bank staff and management.
• Maintaining operational audit logs and appropriate incident details as required in preparation for and participation with auditing engagements
• Reviewing and investigating irregular activities highlighted by the security and fraud monitoring software and suspicious activity reported by end users.
• Creating resolver incidents and IDR’s for compliance teams.
• Undertaking other duties necessary for the smooth functioning of the Fraud area.

Your qualifications and skills include :

Experience with NICE Actimize Fraud (IFM) and Cloud products.

Strong analytical and problem-solving abilities to recognise suspicious activity and to take appropriate action.

Excellent communication skills, both oral and written, to effectively respond to a variety of fraud and customer-service related inquiries.

Sound understanding of the Bank’s products and services and the application systems that support them (Actimize, Tango, Flexcube (FCUBS), MasterCard Online, VISA Online).

Knowledge of the MasterCard and Visa Acquirer applications and fraud centre for transaction investigations.

Familiarity with inherent controls within key processes surrounding account maintenance and customer authentication procedures is essential in order to recognise breaches of controls or procedures that contributed to fraud.

Excellent negotiation skills in order to deal with potentially difficult and sensitive issues.

High degree of constant teamwork involving sharing information on a daily basis, recording information in a clear, concise manner to maintain the integrity of written records.

Ability to work to deadlines and prioritize tasks.

Must be willing to take on additional professional training and certification as required.

Ability to work shift patterns and extended hours when required is essential.

Proficiency in Microsoft Office suite of applications (Excel, Word, Outlook etc.)

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values—approachable, collaborative, empowered and impactful—we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

Visit www.butterfieldgroup.com / careers to view all opportunities and apply via our careers’ portal.

Closing Date : August 25, 2025

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Banking and Financial Services

Referrals increase your chances of interviewing at Butterfield Group by 2x

Sign in to set job alerts for “Fraud Analyst” roles.

Dartmouth, Nova Scotia, Canada 3 days ago

Analyst II, Credit Risk - Wallets and Partnerships

Analyst II, Credit Risk- Portfolio Monitoring and Direct to Consumer

Tangible Capital Program Analyst - Program Admin Officer 3

Senior Analyst - Derivatives Confirmations (1-Year Contract)

Senior Business Analyst (Middle / Back Office) - Capital Markets

Senior Analyst, Conflict of Interest - Risk Management

Senior Analyst, Compliance and Risk Management (12-Month Contract)

Senior Operations Analyst, Middle Office

Halifax, Nova Scotia, Canada 3 months ago

Business Systems Analyst - Data and Financial Services

Senior Cyber and Risk Analyst (Computer Services Off 4)

Halifax, Nova Scotia, Canada CA$59,000.00-CA$68,000.00 1 month ago

Senior Business Systems Analyst, GFT - Halifax

RMV Modernization Team (RMVMT) - Program Coordinator (Secretary 3)

Tax Information Reporting - Senior Analyst

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr