Franchise Relations Partner

Giant Tiger; Ottawa; Hybrid; CAD 86,000 - 143,000; Full time

Benefits offered by this job

Store Discount

Parental leave salary top-up

Recognition program that celebrates

Safety first environment

Job summary

Giant Tiger seeks a Franchise Relations Partner to lead a region of Franchise and Corporate stores toward strong P&L, sales growth, and operational excellence. You will coach, partner, and drive business leadership to exceed targets while traveling to stores across the Hamilton/Niagara region three days per week.

When not traveling, you may work remotely from home. You bring 10+ years in multi-unit retail with merchandising experience and a track record in franchise environments, KPI reporting,

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Operations Management, or related field.
• 10+ years of relevant multi-unit retail and/or business experience with in depth understanding of store operations.
• Franchise experience is an asset.
• Ability to understand performance trends, identify improvement opportunities and actions to be executed within fiscal year.
• Establishes and report on Key Performance Indicators (KPI's) that support financial targets.
• Able to effectively lead and implement projects.
• Analytical and trouble shooting skills to resolve complex problems.
• Strong communication skills with all levels of the organization.
• MS Office proficiency.

Responsibilities

• Develop regional business plans in partnership with corporate stores, focused on improving P&L results and accelerating conversion to franchise ownership.
• Support franchise owners' efforts to grow their business by instilling entrepreneurial thinking, encouraging them to seize local opportunities, and to exercise freedom within a framework to maximize P&L results and build long-term wealth.
• Partner with Home Office teams and store leadership to identify regional trends and customer needs, ensuring localized assortments and in-store experiences align with brand standards while implementing operational excellence practices that drive traffic, sales, and customer satisfaction across the region.
• In partnership with the Franchisee Development Program team, support the selection and practical hands on training and evaluation to ensure readiness of our future franchise leaders (FITs).
• Champion new programs and initiatives in support of the GT Way, ensuring we are building trust through two-way communication/feedback.

Skills

Leadership

Analytical thinking

Communication skills

MS Office

Project management

Education

Bachelor's degree in Business Administration, Retail Management, Operations Management, or related field

Tools

MS Office proficiency

AS400 system experience

Analytics platforms BI/Segment-Looker

Job description

Who We Are

At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. As part of our store support team, your work directly impacts stores across the country and drives the value that our customers see on the shelves.

Who We Are

At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. As part of our store support team, your work directly impacts stores across the country and drives the value that our customers see on the shelves.

We’re looking for people who are passionate about retail and motivated by meaningful work that makes a real impact. This posting represents a current opportunity at Giant Tiger.

Job Title

Franchise Relations Partner

About This Role

Workplace Arrangements:

This role will travel to stores throughout their region (Hamilton/Niagara) 3 days per week. When not travelling this role can work remotely from home.

Role Purpose: As a Franchise Relations Partner, you\'ll lead a region of Franchise and Corporate stores to exceptional business performance, driving sales growth, profitability, and operational excellence. Through strategic partnership, coaching, and business leadership, you\'ll help stores consistently exceed annual sales and profit targets, contributing to a high-performing region with strong P&L results.

What You'll Be Doing

• Develop business plans in partnership with corporate stores, focused on improving P&L results and accelerating conversion to franchise ownership.
• Support franchise owners\' efforts to grow their business by instilling entrepreneurial thinking, encouraging them to seize local opportunities, and to exercise freedom within a framework to maximize P&L results and build long-term wealth.
• Partner with Home Office teams and store leadership to identify regional trends and customer needs, ensuring localized assortments and in-store experiences align with brand standards while implementing operational excellence practices that drive traffic, sales, and customer satisfaction across the region.
• In partnership with the Franchisee Development Program team, support the selection and practical hands on training and evaluation to ensure readiness of our future franchise leaders (FITs).
• Champion new programs and initiatives in support of the GT Way, ensuring we are building trust through two-way communication/feedback.
  
  

What You'll Bring

• Bachelor\'s degree in Business Administration, Retail Management, Operations Management, or a related field
• 10+ years of relevant multi unit retail and or business experience with in depth understanding of store operations supported by experience in Merchandising.
• Franchise experience is an asset
• Ability to understand performance trends, identify improvement opportunities and actions to be executed within fiscal year.
• Establishes and report on Key Performance Indicators (KPI\'s) that support financial targets
• Able to effectively lead and implement projects
• Analytical and trouble shooting skills to resolve complex problems
• Strong communication skills with all levels of the organization
• MS Office proficiency
  
  

Assets You May Have

• Demonstrated ability in controlling operational costs, including labor, supply chain, inventory, and overhead costs, to improve profitability.
• Proficiency in French (for Quebec Market mandatory, other markets an asset)
• Store Management and/or franchise experience a large asset
• Profound AS400 system experience
• Experience with Analytics platforms (BI/Segment-Looker) an added bonus
• Six Sigma experience would be an asset
  
  

Travel Requirements

• Extended travel required.
  
  

Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as well as retirement savings support and comprehensive well-being benefits for our permanent team members.

Salary

$95,200.00 - $142,800.00

Short Term Incentive Plan

Bonus - Short-Term Incentive Plan, 15% Annual

Retirement Support

Bonus - Management Profit Sharing Plan (MPSP), 15% Annual

What Giant Tiger Offers

Competitive Compensation: The salary range for this position is listed above. Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.

Short Term Incentive Plan: This role includes an annual bonus opportunity based on the percentage of base salary listed above, with payout determined by company and individual performance.

Retirement Support: This role is eligible for company-funded retirement savings, with contributions made on your behalf. The specific retirement program and contribution level are noted above.

Health Benefits and Paid Time Off: Access to our flexible, cost-shared health and dental benefits (available on hire) and annual paid time off, including personal and vacation days, plus additional paid holiday time between Christmas and New Year’s.

Career Growth: Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career. If you\'re looking for a place to grow and take on new challenges, you\'ve found it.

Extra Giant Tiger Perks

• Store Discount,
• Parental leave salary top-up,
• Recognition program that celebrates great work with monetary rewards and other perks,
• Safety first environment.
  
  

Location

2480 Walkley Road, Ottawa, Ontario, K1G 6A9

Job Requisition

JR132049

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.

Giant Tiger will provide support and accommodation in its recruitment processes to all applicants. If you are invited to participate in an interview and have accommodation needs, please contact [e-mail].

Giant Tiger does not sponsor work permits. Candidates must be legally authorized to work in Canada and maintain authorization for the duration of employment.