Franchise Hotel - Sales Director Assistant / BT Sales Manager

[aboutus]

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand, and to be part of the brand you will have a thirst for travel, a passion for culture, and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Working at the InterContinental Montreal means providing guests with an exciting stay that will leave them with unforgettable memories.

A perfect blend between the intimate atmosphere of a boutique hotel and the outstanding service of a luxurious AAA 4-Diamond hotel, the InterContinental Montreal offers the best of both worlds. We are known for our prime location, exceptional service, and the quality of the products we offer.

Position Overview:

Shares responsibility for achieving revenue targets for groups, as well as ensuring client and sales team satisfaction. Oversees the daily supervision of a team of sales representatives. Ensures the team maximizes revenue opportunities for groups. Responsible for achieving personal targets in the Individual Corporate segment and for developing and managing relationships with corporate clients. This role requires expertise in sales and negotiation, data analysis, and trend monitoring. Proficiency in professional English is essential.

Success will be measured by sales performance against BT segment sales targets, as well as the overall performance of the Sales team.

Responsibilities:

1. Sales Management:
   • Collaborate with the Director of Sales to develop effective sales strategies, establish sales targets, and monitor team performance.
   • Manage daily sales activities and coach the team to reach their full potential.
2. Staff Training:
   • Train, develop, and mentor sales team members to enhance their sales skills and customer service capabilities.
3. Individual Corporate Client Relationship Development:
   • Identify and prospect new clients.
   • Maintain and strengthen strong relationships with existing clients, ensuring high-quality customer service and addressing their specific needs.
   • Work closely with the sales department to maximize revenue opportunities.
4. BT Sales and Negotiation:
   • Prepare commercial proposals and negotiate rates, contracts, and terms with clients, adapting to their needs while applying the hotel’s strategy.
   • Monitor market trends and adjust sales strategies accordingly.
   • Conduct competitive analysis.
5. Reporting and Analysis:
   • Prepare sales performance and action reports.
   • Analyze data and trends to identify improvement opportunities and recommend corrective actions when necessary.
6. Internal Coordination:
   • Work closely with various hotel departments (sales, marketing, reservations, etc.) to ensure corporate client satisfaction and loyalty.
   • Collaborate with the Group Sales team and CSM to develop cross-segment partnerships with existing clients.

Required Skills:

• Proven experience in a sales role, preferably in the hospitality industry.
• Speak French fluently (French environment).
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• Strong customer focus and service orientation.
• Ability to manage multiple tasks and meet deadlines.
• In-depth knowledge of the business travel market and current trends.
• Proficiency with computer tools and sales management software.

Benefits:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.

• Public transportation reimbursement;
• Competitive salary;
• Access to a retirement savings plan (REER);
• Employee rates and friends & family rates worldwide;
• 24/7 Employee Assistance Program;
• Recognition programs;
• Room for initiative and creativity;
• Employee Benefits Plan (medical and dental).