Franchise Hotel - Front Office Manager - Montreal

InterContinental Hotels Group; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a prestigious hotel as a Front Office Manager, where you'll lead a dedicated team in delivering exceptional guest service in a luxurious environment. This role involves training staff, managing schedules, and ensuring seamless guest experiences from check-in to check-out. Ideal candidates will have a strong background in hospitality leadership and a commitment to excellence.

Benefits

Competitive salary & performance bonus program

Comprehensive group insurance (85% employer-paid)

Employer-matched RRSP retirement plan

On-site staff meals & uniform dry-cleaning service

Public transit reimbursement

IHG employee rates at 6,000+ hotels worldwide

50% discount at Osco! Restaurant

24/7 Employee Assistance Program (EAP)

Recognition programs and growth opportunities

Qualifications

• Minimum 3 years of experience in a similar leadership role in upscale hospitality.
• Fully bilingual in French and English.
• Highly organized with the ability to resolve problems efficiently.

Responsibilities

• Lead, train, and motivate the front office team.
• Manage team scheduling and ensure optimal coverage.
• Oversee arrivals, departures, room assignments, and guest requests.

Skills

Leadership

Communication

Interpersonal Skills

Problem-Solving

Education

Degree in Hospitality Management or equivalent

Tools

Opera PMS

Job description

[aboutus]

InterContinental Hotels & Resorts is the world’s most iconic luxury hotel brand. Since the 1940s, we’ve been at the forefront of international travel, offering refined hospitality, cultural immersion, and meaningful guest experiences.

At InterContinental Montréal, we combine the intimacy of a boutique hotel with the excellence of a AAA Four Diamond property. Located in the heart of Old Montreal, our hotel is renowned for its exceptional service, talented team, and premium amenities.

The Role

We are seeking a passionate and inspiring Front Office Manager to lead our front desk team and ensure a seamless, personalized, and memorable experience for each guest—from check-in to check-out.

[daytoday]

Key Responsibilities

• Lead, train, and motivate the front office team to deliver outstanding guest service

• Manage team scheduling and ensure optimal coverage and service levels

• Uphold the highest standards of guest experience and front desk operations

• Oversee arrivals, departures, room assignments, and guest requests

• Act as the main point of contact for guest concerns and handle issues with professionalism and care

• Coordinate with all hotel departments to ensure smooth guest stays

• Monitor billing accuracy, payments, cash handling, and guest accounts

• Organize regular team meetings to review performance and align on goals

[requirements]

Your Profile

• Minimum 3 years of experience in a similar leadership role in upscale hospitality

• Degree in Hospitality Management or equivalent

• Fully bilingual in French and English (a third language is a strong asset)

• Strong leadership, communication, and interpersonal skills

• Guest-focused mindset with a commitment to excellence

• Highly organized with the ability to resolve problems efficiently

• Proficient in Opera PMS and hotel management systems

If you are passionate about hospitality, team leadership, and creating unforgettable guest experiences, we’d love to hear from you.

Join us and help shape the next chapter of luxury at InterContinental Montréal.

[benefits]

Why Join Us?

• Competitive salary & performance bonus program

• Comprehensive group insurance (85% employer-paid)

• Employer-matched RRSP retirement plan

• On-site staff meals & uniform dry-cleaning service

• Public transit reimbursement

• IHG employee rates at 6,000+ hotels worldwide

• 50% discount at our Osco! Restaurant (for up to 4 guests, once a year)

• 24/7 Employee Assistance Program (EAP)

• Recognition programs and growth opportunities

• A human, inclusive team culture that values creativity and initiative

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.