Franchise Hotel - Front Desk Manager - Holiday Inn Express Courtenay

IHG Hotels & Resorts; Courtenay; On-site; CAD 50,000 - 55,000; Full time

Job summary

A hospitality management company in Comox Valley is seeking a Front Office Manager to lead the team at a new Holiday Inn Express. Responsibilities include ensuring exceptional guest experiences, managing front office activities, and fostering teamwork. Required qualifications include a Bachelor's degree and hotel management experience. The role offers a competitive salary ranging from $50,000 to $55,000 with incentives of up to 10%.

Benefits

Competitive salary

Range of benefits

Inclusive culture

Qualifications

• Minimum of 2 years of guest service/hotel experience.
• At least 1 year in a management role or equivalent combination of education and experience.

Responsibilities

• Lead front office activities and coach the team.
• Create a positive working environment.
• Ensure memorable guest experiences.
• Oversee night audit functions.
• Conduct routine inspections and address deficiencies.

Skills

Guest service excellence

Team leadership

Problem-solving

Education

Bachelor's degree in Hotel Administration or Business Administration

Job description

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Metropolitan Hospitality is a small hotel and restaurant management company on Vancouver Island.

Your Day to Day

We are seeking a high-energy, people-oriented manager to lead our front office at the new, award-winning Holiday Inn Express. Your role will be to set the tone for delivering memorable guest experiences from start to finish. Daily responsibilities include:

• Directing front office activities while developing and coaching your team to excel in guest service
• Creating a positive working environment and fostering collaboration across departments
• Providing guests with all necessary information to ensure a memorable stay
• Overseeing night audit functions
• Conducting routine inspections of the front office and public areas, and taking immediate action to address any deficiencies

What We Need From You

• Bachelor's degree or higher in Hotel Administration, Business Administration, or an equivalent qualification
• At least 2 years of guest service/hotel experience, including 1 year in a management role, or an equivalent combination of education and experience

What We Offer

We provide our team members with the resources needed to succeed, including a competitive salary and a range of benefits to support your work-life balance. Our inclusive culture celebrates diversity and encourages everyone to bring their whole selves to work.

Join us and become part of our hotel family. Salary ranges from $50,000 to $55,000 with incentives of up to 10%. If you believe you're a great fit, even if you don't meet every single requirement, we encourage you to apply and start your journey with us today.