Franchise Hotel - Front Desk Manager - Holiday Inn Express Courtenay

IHG Hotels & Resorts; Courtenay; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading hotel management company seeks a high-energy manager for the front office of a new Holiday Inn Express. The role involves directing daily operations, fostering team collaboration, and ensuring memorable guest experiences. With competitive salaries and incentives, this position is ideal for those passionate about hospitality.

Benefits

Competitive salary

Wide range of benefits

Inclusive team culture

Opportunities for development

Qualifications

• 2 years of guest service/hotel experience, including 1 year in a management capacity.
• Strong leadership skills to enhance team performance.

Responsibilities

• Direct everyday front office activity and develop team.
• Create a positive working environment, ensuring guest satisfaction.
• Oversee night audit function and routine inspections.

Skills

Guest service

Team leadership

Collaboration

Communication

Education

Bachelor's degree in Hotel Administration or Business Administration

Job description

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Metropolitan Hospitality is a small hotel and restaurant management company on Vancouver Island

Your day to day

High energy and people oriented manager to head up our front office in a new, award winning Holiday Inn Express. Setting the tone to deliver truly memorable guest experiences from first moment to last.

Every day is different, but you'll mostly be:

• Directing everyday front office activity while developing and coaching your team to deliver next-level guest experiences
• Creating the perfect working environment for your team to thrive and driving collaboration between departments
• Providing guests with all the information they need to enjoy a truly memorable experience
• Overseeing night audit function,
• Conducting routine inspections of the front office and public areas - taking immediate actions to correct any deficiencies
  
  

What We Need From You

• Bachelor's degree, higher education qualification or equivalent inHotel Administration or Business Administration
• 2 years of guest service/hotel experience with 1 year in a management capacity, or an equivalent combination of education and work experience
  
  

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family. Salary 50 - 55k with incentives of up to 10%

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.