Franchise Hotel - Front Desk Manager - Holiday Inn Express Courtenay

InterContinental Hotels Group; Courtenay; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading hotel management company in Courtenay seeks a front office manager for their award-winning Holiday Inn Express. The role involves directing daily operations, coaching the team, and ensuring memorable guest experiences. A Bachelor's degree and relevant guest service experience are required. Competitive salary of 50-55k with additional incentives offered.

Benefits

Competitive salary

Incentives up to 10%

Inclusive work environment

Qualifications

• 2 years of guest service/hotel experience, with 1 year in a management role.
• Equivalent combination of education and work experience accepted.

Responsibilities

• Direct everyday front office activity and coaching team.
• Create a positive working environment and drive collaboration.
• Provide necessary information to guests for a memorable experience.
• Oversee night audit function.
• Conduct routine inspections of front office and public areas.

Skills

Guest service

Team leadership

Collaboration

Education

Bachelor’s degree in Hotel Administration or Business Administration

Job description

[aboutus]

Metropolitan Hospitality is a small hotel and restaurant management company on Vancouver Island

[daytoday]

High energy and people oriented manager to head up our front office in a new, award winning Holiday Inn Express. Setting the tone to deliver truly memorable guest experiences from first moment to last.

Every day is different, but you’ll mostly be:
● Directing everyday front office activity while developing and coaching your team to deliver next-level guest experiences
● Creating the perfect working environment for your team to thrive and driving collaboration between departments
● Providing guests with all the information they need to enjoy a truly memorable experience
● Overseeing night audit function,
● Conducting routine inspections of the front office and public areas – taking immediate actions to correct any deficiencies

[requirements]

● Bachelor’s degree, higher education qualification or equivalent inHotel Administration or Business Administration
● 2 years of guest service/hotel experience with 1 year in a management capacity, or an equivalent combination of education and work experience

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family. Salary 50 - 55k with incentives of up to 10%