Franchise Business Coach

KFC; Vaughan; Hybrid; CAD 85,000 - 114,000; Full time

Benefits offered by this job

Hybrid work model

Paid vacation and personal days

Health and dental benefits

Life insurance and disability coverage

Employee Assistance Program (EAP)

Paid parental leave

Job summary

KFC Canada is seeking a Franchise Business Coach to coach and influence franchisees across designated regions in Canada. You will drive operations plans, KPIs, and brand standards to achieve growth targets while building franchise capability.

The role emphasizes leadership, franchise relationship management, and cross-functional collaboration to enhance guest experience. The candidate will manage performance against benchmarks, support onboarding of new licensees, and lead culture to enable

Qualifications

• Minimum 5-7 years’ experience in senior Operations/Commercial positions with accountability for sales, profit and people management.
• Strong verbal and written communication skills.
• Ability to formulate and analyze data to influence operating agendas.
• Interpersonal and coaching skills to inspire franchise operations at all levels.
• Ability to navigate and resolve conflicts effectively.
• Outstanding coaching and mentoring skills with solid follow-up.
• Strong delegation, leadership and action-orientation.
• Sound planning, directing, and coaching at management level.
• Independent work style with willingness to travel.
• Willingness to work evenings and weekends as aligned with QSR trading patterns.

Responsibilities

• Deliver national operations plan and budget to meet annual targets.
• Identify sales and growth opportunities to elevate franchise performance.
• Evaluate performance against BOB, FSCC, ROCC and growth criteria.
• Oversee corrective actions ensuring brand standards are met.
• Own franchise relationships and conduct strategic planning.
• Lead onboarding and growth for new franchisees/licensees.
• Foster a culture that develops Above Restaurant leadership.
• Collaborate with cross-functional teams to drive guest experience.
• Lead periodic franchise reviews and promote a one-system approach.

Skills

Franchise operations

Leadership

Strategic planning

Communication

Influence

Education

Post-secondary degree in business/marketing/finances

Job description

The Franchise Business Coach is responsible for coaching, supporting, and influencing franchisees of designated KFC restaurants within specified regions across Canada. This would include delivering operations and brand objectives, key performance indicators (KPIs) and plans designed to achieve the company's growth, revenue and profit targets while building franchise operating capability. The role is required to motivate, develop, and influence franchisees at all levels to reach company and individual goals and objectives.

• Deliver national operations plan and budget designed to meet company's Annual Operating Plan targets
• Recommend sales and growth opportunities to elevate operating capability across the franchise system by aligning, influencing, and challenging franchisees to deliver the brand vision as one system
• Evaluate performance and drive action within the designated Franchisees/Licensees against multiple criteria, including but not limited to: Best on Block (BOB) Scorecards, Food Safety Compliance Checks (FSCC), Restaurants Operations Compliance Checks (ROCC) & escalation processes, as well as Franchise Growth Criteria and Brand Standards compliance as outlined in brand requirements
• Oversee implementation of corrective action plans ensuring all Franchisees, Licensees and Restaurants meet or exceed minimum brand expectations within span
• Own franchise relationships through high-level franchise management & strategic planning
• Lead the onboarding and growth for new Franchisee/Licensees within span
• Lead culture to fuel results as a leader that supports franchisees/licensees to build Above Restaurant Leadership capability at the organization level
• Partner with cross-functional teams to commercialize initiatives that will drive a better guest experience
• Lead periodic reviews with franchisees/licensee partners, documenting actions to drive accountability and progress while promoting a one system approach including sharing best practices
• Other duties as assigned

Preferred

• Post-secondary degree with a major in business, marketing, or finance

Experience

• Minimum 5-7 years’ experience in senior Operations/Commercial positions, with accountability for sales, profit, and people management
• Strong verbal and written communication skills
• Ability to formulate and analyze to make decisions and influence operating agendas
• Excellent interpersonal, influencing and communication skills with the ability to inspire all levels of franchise operations
• Ability to navigate and resolve conflicts effectively
• Outstanding coaching and mentoring skills with solid follow-up
• Strong ability to delegate, lead, and influence action through others
• Sound management-level planning, directing, leading, and coaching skills
• High work ethic and independence with ability to work individually while travelling
• Willingness to work in alignment with QSR trading patterns which will include some evening and weekend work

We’d prefer this role to have…

• Prior experience within Quick Service/ Food Retail and/or multi-outlet industries
• Bilingual proficiency in English and French (Canadian)

What makes KFC a great place to work?

Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We hire and develop people who lead with Smart, Heart and Courage to make a big impact on the business today and grow into leaders of the future.

Our Culture. We are known for a culture that rewards and recognizes bold results and promises everyone a seat at our table. We focus on your personal development as much as your professional development to ensure you can bring your best self to work.

Why you’ll love working here

• Hybrid work model (2-3 days per week in office)
• Paid vacation and personal days, plus 10 paid KFC Canada holidays in addition to statutory holidays.
• Comprehensive health and dental benefits, including HSA and PSA options that allow you to personalize your coverage, plus life insurance and disability coverage, with employer-paid premiums
• Family-inclusive Employee Assistance Program (EAP) and virtual care
• Paid parental leave with salary top-up
• RRSP and DPSP retirement programs with employer matching
• Employee referral rewards
• And so much more!

Note: remuneration, benefits, and other perks may vary by role, employment status, eligibility, and other relevant factors.

Additional Information

This posting is for an existing vacancy.

We thank all applicants for their interest in joining KFC Canada; however, only those selected for further screening will be contacted. Applicants are assessed based on skills and experience relevant to the role. Canadian experience is not required.

KFC Canada is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace where everyone feels they belong. In accordance with applicable laws, we are committed to providing reasonable accommodations throughout the recruitment and selection process to meet the needs of applicants. If you require accommodation at any stage of the hiring process, please let us know.

The expected hiring range for this role is $85,000 to $114,000 CAD, inclusive of base salary. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.

KFC Canada uses artificial intelligence (AI)-enabled tools to support certain aspects of the recruitment process, including application screening and assessment, in accordance with applicable legislation. All final hiring decisions are made by human decision-makers.