Framing Manager

Michaels; Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a leader in custom framing solutions! This role involves coaching a dedicated team to drive sales and create memorable customer experiences. You'll manage inventory, ensure adherence to company policies, and lead the delivery of high-quality framing solutions. With a focus on team development and customer satisfaction, you'll play a crucial role in achieving KPIs and promoting a positive store environment. If you're passionate about creativity and leadership, this is the perfect opportunity to make a significant impact in a dynamic retail setting.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management and leading sales teams.
• Basic computer skills are required.

Responsibilities

• Lead and coach a team of framers to enhance customer relationships.
• Manage inventory and ensure compliance with company standards.

Skills

Leadership

Customer Service

Sales Management

Inventory Management

Basic Computer Skills

Education

Retail Management Experience

Custom Framing Experience

Job description

Store - WINNIPEG - SOUTHEAST, MB

Lead and coach a team of framers who focus on building customer relationships while creating framing solutions for their art. Drive custom framing sales and assist customers in creating memorable framing solutions.

Major Activities

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
2. Develop and coach the team selling behaviors.
3. Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.
4. Achieve KPI targets and manage the framing team to meet their KPIs.
5. Review sales and production workload; build plans and allocate sales floor time for networking.
6. Manage inventory and execute inventory management processes as assigned.
7. Manage shrink and safety programs.
8. Serve as Manager on Duty (MOD).
9. Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development activities; participate in performance management; utilize leadership competencies for self-development.
10. Partner with MODs on framing expectations and team performance.
11. Interact with others respectfully, promote a positive image, and serve as a role model.
12. Participate in truck unloading and stocking processes, ensuring standards are followed within budget.
13. Follow SOPs and company programs to ensure a safe environment.
14. Acknowledge customers, help locate products, and provide solutions.
15. Assist with omni-channel processes.

Other duties as assigned

Minimum experience required

• Basic computer skills

Preferred experience

• Previous custom framing experience
• Retail management experience
• Experience leading a sales team

Physical Requirements

• Bending, lifting, carrying, reaching, and stretching regularly
• Ability to move throughout the store
• Ability to stand for long periods
• Lifting heavy boxes and frames; accessing high shelves with ladders or similar equipment

Work Environment

• Public retail store setting with climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings; some areas may not be climate-controlled.

Legal Requirements

Applicants in Canada must meet federal, provincial, and local legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America, including Canada and the US, and online at Michaels.com and Michaels.ca. Michaels also owns Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas, Michaels is the premier destination for all things creative. For more information, visit www.michaels.com.

We prioritize team wellbeing by offering comprehensive benefits, including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support all Team Members and customers in creating, innovating, and growing together.