Framing Manager

Michaels Stores; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail company in Ottawa is seeking a Framing Team Lead to coach a team of framers, drive custom framing sales, and ensure exceptional customer experiences. The role involves managing team performance, adhering to company standards, and supporting talent development. Ideal candidates will have retail management experience and a passion for creativity.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Assist Store Manager in managing SOPs and company programs.
• Lead and coach a team in delivering custom framing solutions.

Responsibilities

• Drive custom framing sales and manage team KPIs.
• Participate in interviewing and onboarding new team members.
• Ensure compliance with company policies and standards.

Skills

Basic computer skills

Sales leadership

Education

Retail management experience

Job description

Store - OTTAWA-PINECREST, ON

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
2. Develop and coach the team selling behaviors
3. Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
4. Achieve KPIs and manage the framing team to meet their role-specific KPIs
5. Review sales and production workload, build plans, and allocate sales floor time for networking
6. Manage inventory processes and execute shrink and safety programs
7. Serve as Manager on Duty (MOD)
8. Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development activities; participate in performance management; utilize leadership competencies for self-development
9. Collaborate with MODs on framing expectations and team performance
10. Maintain positive and respectful interactions; promote commitment to the organization’s vision and values; serve as a role model
11. Participate in truck unloading and stocking to ensure standards are met within budget
12. Follow SOPs and company programs to ensure a safe environment
13. Acknowledge customers, assist in locating products, and provide solutions
14. Support omni-channel processes

Other duties as assigned

Minimum experience required

• Basic computer skills

Preferred experience

• Previous custom framing experience (preferred)
• Retail management experience
• Experience leading a sales team

Physical requirements

• Regular bending, lifting, carrying, reaching, and stretching
• Ability to move throughout the store
• Ability to stand for long periods
• Lifting heavy boxes and frames; accessing high shelves with ladders
• Contact supervisor for accommodations if needed

Work environment

• Public retail setting; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings

Legal requirements

Applicants in Canada must meet federal, provincial, and local legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more info, visit www.michaels.com.

We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, employee discounts, and more. Details at mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support all team members and customers to create, innovate, and grow together.