Framing Manager

Michaels; Lethbridge; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated team leader to drive custom framing sales while fostering strong customer relationships. In this role, you will lead a talented team of framers, ensuring high-quality solutions are delivered on time. Your leadership will be pivotal in coaching team members, managing inventory, and maintaining compliance with company standards. This position offers a dynamic work environment in a public retail store, where your contributions will enhance the customer experience and promote creativity. Join a company that values team wellbeing and creativity, and take the next step in your career!

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management and leading a sales team is preferred.
• Basic computer skills are required for this position.

Responsibilities

• Lead and coach a team of framers to achieve custom framing sales.
• Manage inventory and ensure compliance with company policies.
• Assist with interviewing, onboarding, and training new team members.

Skills

Customer Relationship Management

Team Leadership

Sales Management

Inventory Management

Basic Computer Skills

Education

High School Diploma

Job description

Store - LETHBRIDGE, AB

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.

2. Develop and coach the team selling behaviors.

3. Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.

4. Achieve KPIs and manage the framing team to meet their role KPIs.

5. Review sales and production workload; build plans and allocate sales floor time for networking.

6. Manage inventory and execute inventory management processes as assigned.

7. Manage shrink and safety programs.

8. Serve as Manager on Duty (MOD).

9. Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development activities; participate in performance management; utilize leadership competencies for self-development.

10. Partner with MODs daily regarding framing and team expectations.

11. Interact with others in an accepting and respectful manner; remain positive and respectful, promoting commitment to the organization’s vision and values; serve as a role model.

12. Participate in truck unload and stocking processes, ensuring standards are met within budget.

13. Follow SOPs and company programs to maintain a safe environment.

14. Acknowledge customers, assist in locating products, and provide solutions.

15. Assist with Omni-channel processes.

Other duties as assigned

Minimum experience required

• Basic computer skills

Preferred experience

• Previous custom framing experience
• Retail management experience
• Experience leading a sales team

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store.
• Ability to stand for long periods.
• Lifting heavy boxes and frames; accessing high shelves with ladders or similar equipment.
• If assistance is needed to perform these functions, contact a supervisor for accommodations.

Work Environment

• Public retail store setting with climate-controlled areas; some stock rooms may not be climate-controlled; outdoor work may be required for tasks like retrieving shopping carts or unloading trucks; the frame shop contains glass cutters and heat presses; work hours include nights, weekends, and early mornings.

Applicants in Canada must meet legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online at Michaels.com and Michaels.ca. Michaels owns Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. More info at www.michaels.com

We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, employee discounts, and more. Details at mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support all team members and customers in creating, innovating, and improving together.