framer

Michaels Stores; Central Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a leading creative arts and crafts retailer as a customer service associate in Orillia, Ontario, where you will build customer relationships while providing solutions for their art framing needs. This role involves maintaining the frame department, assisting with customers, and supporting operational standards in a dynamic retail environment. Benefit from a supportive company culture offering comprehensive benefits and opportunities for growth.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Basic computer and measuring skills.
• Ability to operate framing equipment and glass cutters.

Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and company policies.
• Build customer relationships and create custom framing solutions.
• Deliver friendly customer service and maintain store appearance.

Skills

Customer Service

Communication

Basic Computer Skills

Tools

Framing Equipment

Glass Cutters

Job description

Store - ORILLIA, ON

Build customer relationships while creating memorable framing solutions for their art. Help customers shop our store and find what they’re looking for. Provide a safe, clean, and clutter-free environment.

Major Activities

• Adhere to Standard Operating Procedures (SOPs) and Company policies to ensure compliance and standards.
• Use Elevated ABC Deliver to build relationships with customers and create custom framing solutions, aiming to meet sales and production goals.
• Complete framing orders with quality and timeliness.
• Maintain the ready-made frame department and other assigned areas, including SISO and replenishment.
• Deliver friendly customer service, assist customers in locating products, and ensure the store is well merchandised and stocked.
• Support shrink and safety programs.
• Interact respectfully with others, remain positive, and promote the organization’s vision and values.
• Participate in truck unloading and stocking processes.
• Operate cash register and handle cash transactions according to standards.
• Acknowledge customers, assist with locating products, and provide solutions.
• Assist with Omni-channel processes.

Other duties as assigned

Minimum experience required

• Basic computer and measuring skills.
• Ability to operate framing equipment and glass cutters.

Preferred experience

• Retail experience.
• Experience selling products and/or services to customers.

Physical Requirements

• Bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store.
• Standing for long periods.
• Lifting heavy boxes and frames; accessing high shelves with ladders.

Work Environment

• Public retail store setting with climate-controlled areas and some outdoor work.
• Work hours include nights, weekends, and early mornings.

Applicants in Canada must meet legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America, online at Michaels.com and Michaels.ca. Michaels also owns Artistree and MakerPlace. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

We offer robust benefits for full-time and part-time team members, including health insurance, paid time off, tuition assistance, and employee discounts. More info at mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support all team members and customers to create, innovate, and grow together.