Frame Stylist - Optometric Assistant

Vision Care Ottawa; Ottawa; On-site; CAD 36,000 - 48,000; Full time

Job summary

Vision Care Ottawa is seeking an Eyewear Consultant Frame Stylist / Optometric Assistant to enhance patient care and clinic operations in the Ottawa area.

You will guide patients in frame selection, explain lens options, coatings, and upgrades, and contribute to a welcoming, professional clinic experience. The role includes optical support, pre-testing, and front-doffice tasks as part of daily operations.

Qualifications

• Strong customer service and communication skills.
• Friendly, outgoing, and patient-focused personality.
• Interest in fashion, eyewear, and styling.
• Attention to detail and ability to multitask.
• Comfortable working in a fast-paced environment.
• Reliable, punctual, and team-oriented.
• Willingness to learn and grow within the role.
• Previous optical or clinic experience is an asset, but not required.

Responsibilities

• Guide patients in selecting frames that suit their face shape, lifestyle, and personal style.
• Recommend lens options, coatings, and upgrades based on patient needs and prescriptions.
• Ensure patients feel confident and comfortable throughout their visit.
• Deliver a friendly, professional, and personalized experience.
• Assist with pre-testing (autorefraction, tonometry, etc.) as needed.
• Support doctors and team with patient flow and clinic operations.
• Help with contact lens training and patient education (insertion, removal, care).
• Take basic optical measurements (PD, frame fitting adjustments).
• Receive, inspect, and organize eyewear orders.
• Perform minor adjustments and fittings.
• Book, confirm, and reschedule appointments.
• Check patients in and out, process payments (POS system).
• Answer phones, return voicemails, and respond to emails.
• Enter and manage orders within Visual Eyes.
• Maintain cleanliness and organization of the clinic and optical displays.
• Support inventory organization and merchandising.

Skills

Customer service

Communication

Fashion interest

Attention to detail

Multitasking

Fast-paced

Reliability

Punctuality

Team oriented

Willingness to learn

Optical / clinic experience (asset)

Tools

POS system

Visual Eyes

Job description

TRANSFORM STYLE WITH US! BECOME AN EYEWEAR CONSULTANT AND REDFINE FASHION

As we continue to grow, we are looking for team members who are passionate about patient care, style, and creating a welcoming clinic experience.

This role is ideal for someone who enjoys working with people, has an eye for fashion, and is interested in the optical field. The Frame Stylist / Optometric Assistant plays a key role in both the patient experience and the day-to-day operations of the clinic.

• Guide patients in selecting frames that suit their face shape, lifestyle, and personal style
• Recommend lens options, coatings, and upgrades based on patient needs and prescriptions
• Ensure patients feel confident and comfortable throughout their visit
• Deliver a friendly, professional, and personalized experience

Optometric Assistant Duties

• Assist with pre-testing (autorefraction, tonometry, etc.) as needed
• Support doctors and team members with patient flow and clinic operations
• Help with contact lens training and patient education (insertion, removal, care)

Optical Support

• Take basic optical measurements (PD, frame fitting adjustments)
• Receive, inspect, and organize eyewear orders
• Perform minor adjustments and fittings

Administrative & Operational Support

• Book, confirm, and reschedule appointments
• Check patients in and out, process payments (POS system)
• Answer phones, return voicemails, and respond to emails
• Enter and manage orders within Visual Eyes
• Maintain cleanliness and organization of the clinic and optical displays
• Support inventory organization and merchandising

Skills & Qualifications

• Strong customer service and communication skills
• Friendly, outgoing, and patient-focused personality
• Interest in fashion, eyewear, and styling
• Attention to detail and ability to multitask
• Comfortable working in a fast-paced environment
• Reliable, punctual, and team-oriented
• Willingness to learn and grow within the role

Previous optical or clinic experience is an asset, but not required

Job Type: Full-time

Ability to commute/relocate:

• Nepean, ON: reliably commute or plan to relocate before starting work (required)