Forward Deployed Engineering Intern (AI Agent)

FDE Times; Toronto; On-site; CAD 41,000 - 69,000; Full time

Benefits offered by this job

Lunch and dinner expensed (up to $25)

Snacks and drinks

Downtown location near Union Station

PTO: 4 days

Exposure to cutting-edge AI systems

Job summary

Cresta in Toronto is seeking a Forward Deployed Engineering Intern for the AI Agent team. You’ll help deploy state-of-the-art AI agents, integrate them with customer environments, and learn how large language models power practical solutions in production.

Work closely with engineers and customers, gain hands-on experience, and participate in demos, reviews, and learning sessions. This internship offers mentorship in a fast-moving AI/Product setting and exposure to real-world AI deployments.

Qualifications

• Enrolled in Bachelor’s or Master’s degree program in CS/Engineering.
• Experience writing Python or a similar language.
• Basic understanding of programming fundamentals.
• Strong interest in AI/ML or software engineering.
• Excellent communication and collaboration skills.

Responsibilities

• Develop and configure AI agents using Cresta’s platform tools.
• Build and test integrations between AI agents and external systems.
• Support performance tuning and troubleshooting of AI agent prototypes.
• Collaborate with customers and internal teams to iterate on solutions.
• Participate in team demos, feedback sessions, and learning opportunities.
• Mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment.

Skills

Python programming

Strong communication

Team collaboration

Interest in AI/ML

Enrolled in degree program

Education

Bachelor’s or Master’s degree in CS/Engineering

Tools

APIs

Web development

Cloud platforms

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.

As a Forward Deployed Engineering Intern on the AI Agent team, you’ll support real-world AI deployments and gain hands-on experience with AI systems in customer environments.

What You're Do

• Assist in developing and configuring AI agents using Cresta’s platform tools.
• Help build and test integrations between AI agents and external systems (like APIs or data sources).
• Support performance tuning and troubleshooting of AI agent prototypes.
• Work with customers and internal engineering teams to understand requirements and iterate on solutions.
• Participate in team demos, feedback sessions, and learning opportunities.
• This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment.

What We're Looking For

• Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field.
• Experience writing code in Python (or another general-purpose language).
• Basic understanding of programming fundamentals and software development best practices.
• Strong interest in artificial intelligence, machine learning, or software engineering.
• Excellent communication skills and willingness to collaborate with teammates and customers.

Nice-to-Haves

• Experience with APIs, web development, or cloud platforms.
• Prior coursework or projects involving AI/ML concepts or LLMs.
• Exposure to prompt engineering or similar experimentation.

Compensation: CAD $30-50/hour

Perks

• Lunch and dinner can be expensed (up to $25 each) while working in the office
• Well-stocked office with snacks and drinks
• Convenient downtown location near Union Station (public transit accessible)
• PTO: 4 days
• Exposure to cutting-edge AI systems in production

This posting will be used to fill a newly-created role.