Forward Deployed Engineering Intern (AI Agent)

FDE Times; Toronto; On-site; CAD 41,000 - 69,000; Full time

Benefits offered by this job

Lunch & dinner expensed

Snacks & drinks

Downtown near Union Station

PTO: 4 days

Exposure to cutting-edge AI systems

Job summary

Cresta is seeking a Forward Deployed Engineering Intern to help build state-of-the-art AI Agents using the latest LLMs and AI architectures. You will gain hands-on experience deploying AI in customer environments and contributing to practical, secure, and cost-effective solutions.

You will work with customers and internal teams, participate in demos, and receive mentorship while exploring APIs, cloud platforms, and modern software engineering practices in a fast-moving AI/product setting.

Qualifications

• Pursuing a Bachelor's or Master’s degree in CS, Engineering, or related field.
• Experience writing code in Python or another general-purpose language.
• Interest in AI, ML, or software engineering and good collaboration skills.

Responsibilities

• Develop and configure AI agents using Cresta’s platform tools.
• Test integrations between AI agents and external systems (APIs, data sources).
• Assist in performance tuning and troubleshooting of AI agent prototypes.
• Collaborate with customers and internal teams to understand requirements and iterate solutions.
• Participate in team demos and learning sessions and be mentored on customer-facing technical problems.

Skills

Python programming

AI/ML interest

Strong communication

Education

Bachelor’s or Master’s in CS/Engineering

Tools

APIs

Web development

Cloud platforms

Job description

Job Description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About The Role

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.

As a Forward Deployed Engineering Intern on the AI Agent team, you’ll support real-world AI deployments and gain hands‑on experience with AI systems in customer environments.

What You'll Do

• Assist in developing and configuring AI agents using Cresta’s platform tools.
• Help build and test integrations between AI agents and external systems (like APIs or data sources).
• Support performance tuning and troubleshooting of AI agent prototypes.
• Work with customers and internal engineering teams to understand requirements and iterate on solutions.
• Participate in team demos, feedback sessions, and learning opportunities.
• This role provides mentorship and exposure to customer‑facing technical problem solving in a fast‑moving AI/Product environment.

What We're Looking For

• Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field.
• Experience writing code in Python (or another general‑purpose language).
• Basic understanding of programming fundamentals and software development best practices.
• Strong interest in artificial intelligence, machine learning, or software engineering.
• Excellent communication skills and willingness to collaborate with teammates and customers.

Nice-to-Haves

• Experience with APIs, web development, or cloud platforms.
• Prior coursework or projects involving AI/ML concepts or LLMs.
• Exposure to prompt engineering or similar experimentation.

Compensation: CAD $30-50/hour

Perks

• Lunch and dinner can be expensed (up to $25 each) while working in the office
• Well‑stocked office with snacks and drinks
• Convenient downtown location near Union Station (public transit accessible)
• PTO: 4 days
• Exposure to cutting‑edge AI systems in production

This posting will be used to fill a newly‑created role.