Foreman

Brandt Group of Companies; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the service industry is seeking a Foreman for their Edmonton location. The successful candidate will oversee technicians, ensuring quality repair work and exceptional customer service. This role involves organizing daily operations, mentoring staff, and maintaining profitability within the service department.

Qualifications

• Experience in supervising service technicians.
• Strong commitment to customer service and service excellence.
• Ability to communicate effectively with customers and team members.

Responsibilities

• Organize work performed and ensure quality control.
• Supervise service technicians and mentor them.
• Manage costs and ensure profitability of the department.

Skills

Supervision

Customer Service

Communication

Job description

Brandt Tractor Ltd is currently seeking a Foreman reporting to our Edmonton location. The successful applicant for this position will be responsible for the daily organization and dispatch of technicians, providing quality repair work for the Edmonton Service Department, advising and making recommendations to the Service Manager regarding technician skills and training needs.

Duties & Responsibilities

• Responsible for the organization of the work performed and quality control
• Supervise the work of service technicians
• Maintain an organized, clean work environment
• Advise and mentor technicians
• Commitment to customer service and service excellence
• Ability to communicate and work effectively with customers, the service team, and other branch personnel
• Establish & maintain an on-call field schedule
• Converse with the customers and operators on the phone, email, or in person
• Manage costs and ensure profitability of the department
• Opening and closing work orders, preparing work orders for warranty
• Other duties as required