Footwear Team Lead Outfitter

Summary:

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities:

• Provide supervision and leadership to the team members of the department, in partnership with the manager.
• Delegate tasks and work assignments to team members by giving clear and concise direction, and follow up to ensure proper execution.
• Foster the growth and development of team members by training on various standard operating procedures and processes.
• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager.
• Perform administrative tasks related to their assigned department.
• Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based on this analysis.
• Promote company programs to team members and customers.
• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed.
• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope.
• Assist in other areas of the store when business needs dictate.

Qualifications:

• Two or more years of supervisory experience in a sales or service environment is preferred.
• Open availability – this position will be required to work store opening and closing shifts, as well as on weekends.
• High school diploma or equivalent is preferred.
• Ability to evaluate customers’ needs and make recommendations based on needs.
• Ability to provide superior customer service and exceed customers’ expectations.
• Ability to use good judgment and logic.
• Experience in a related field or outdoor lifestyle.
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset.

Benefits:

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions!
• Fun work environment.
• Competitive wages.
• Excellent benefits.
• Unlimited career advancement opportunities.
• Bass Pro Cares Fund.