food service supervisor

Tim Horton's; Puslinch; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading coffee shop is seeking a Supervisor to oversee staff and operations across various locations. The role involves training staff, maintaining quality standards, and addressing customer concerns in a fast-paced environment. This position is ideal for someone with a secondary school graduation certificate and a passion for team leadership.

Qualifications

• 1-2 years of supervisory experience in a food service environment.
• Secondary school diploma is required.
• Skills in training staff and ensuring quality control.

Responsibilities

• Supervise and co-ordinate activities of staff who prepare food.
• Ensure food and service meet quality standards.
• Address customers' complaints.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Team player

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Work setting

• Various locations
• Coffee shop

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Establish work schedules

Supervision

• 5-10 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Physically demanding

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Team player

Experience

• 1 year to less than 2 years

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)

Support for youths

• Offers on-the-job training tailored to youth
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

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