food service supervisor

Tim Hortons (Fresh Hospitality Group); Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee shop is seeking a supervisor to oversee staff activities, ensure quality control, and address customer concerns. The ideal candidate will have strong interpersonal skills, flexibility, and experience in a fast-paced environment. This role includes training staff and managing schedules to maintain high service standards.

Benefits

Group insurance benefits

Qualifications

• 1-2 years of experience in a supervisory role.
• Knowledge of culinary genres.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and coordinate activities of staff.
• Train staff in job duties and safety procedures.

Skills

Efficient interpersonal skills

Flexibility

Team player

Education

Secondary (high) school graduation certificate

Job description

• Education : Secondary (high) school graduation certificate
• Experience : 1 year to less than 2 years

Work setting

• Coffee shop
• Restaurant

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Prepare and submit reports
• Must have knowledge of the establishment's culinary genres
• Establish work schedules

Supervision

• 5-10 people

Security and safety

• Bondable

Transportation / travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Physically demanding

Personal suitability

• Efficient interpersonal skills
• Flexibility
• Team player
• Recognized employer
• Group insurance benefits

Support for persons with disabilities

• Offers mentorship, coaching and / or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Supports newcomers and / or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and / or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and / or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Offers mentorship, coaching and / or networking opportunities for Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans
• Offers mentorship, coaching and / or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers mentorship, coaching and / or networking opportunities for mature workers

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities