food service supervisor

Tim Hortons; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading coffee shop in Northwestern Ontario is seeking a Supervisor to oversee daily operations and staff training. The role requires a secondary school graduation certificate, effective communication skills, and the ability to work in a fast-paced environment. Responsibilities include supervising staff, addressing customer concerns, and ensuring quality control. This is a permanent position requiring 35 to 40 hours a week.

Benefits

Health care plan

Qualifications

• 1 to 2 years of experience in a supervisory role.
• Ability to work under pressure and in a fast-paced environment.
• Attention to detail is crucial.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and co-ordinate activities of staff who prepare food.
• Train staff in job duties and safety procedures.
• Manage customer complaints and maintain service quality.

Skills

Client focus

Excellent oral communication

Efficient interpersonal skills

Flexibility

Team player

Initiative

Education

Secondary (high) school graduation certificate

Job description

Education and Experience

• Secondary (high) school graduation certificate
• 1 year to less than 2 years

Work Site Environment

• Noisy
• Odours

Work Setting

• Coffee shop
• Fast food outlet or concession
• Restaurant

Tasks

• Establish methods to meet work schedules
• Supervise and co‑ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Prepare budget and cost estimates
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Supervise and check assembly of trays
• Establish work schedules

Supervision

• 5-10 people

Transportation / travel information

• Own vehicle
• Public transportation is available

Work conditions and physical capabilities

• Fast‑paced environment
• Work under pressure
• Standing for extended periods
• Walking
• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Initiative

Health benefits

• Health care plan
• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week