Food Service Supervisor

Tim Hortons; Grande Prairie; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading coffee shop chain is looking for a Supervisor in Grande Prairie, Canada. The ideal candidate will manage daily operations, ensure guest satisfaction, and lead a team in a fast-paced environment. Experience in a supervisory role is preferred, along with strong customer service skills. This position offers competitive pay, flexible schedules, and opportunities for growth within the company.

Benefits

Flexible schedules

Competitive wages

Comprehensive training

Health and dental benefits

Growth opportunities

Qualifications

• Experience at Tim Hortons is an asset.
• Previous supervisory experience in Quick Service.
• Ability to lift 25 lbs.
• Friendly and outgoing personality.
• Flexible schedule.

Responsibilities

• Oversee and manage daily operations of the restaurant.
• Train and develop team members.
• Ensure compliance with food safety procedures.
• Handle cash management duties.
• Maintain quality and service standards.

Skills

Customer service skills

Leadership

Team coordination

Cash management

Problem-solving

Job description

Job Description

As a Supervisor at Tim Hortons, your top priority is guest satisfaction!

Shift Supervisors are a critical part of our restaurant leadership team. They work with restaurant management to provide direction and training on every shift to exceed customer expectations. Responsibilities include assisting with daily operations activities.

The basic responsibilities of a Supervisor include:

• Overseeing and managing a multi-million-dollar operation, providing excellent customer service, and leading a team-oriented environment.
• Being available to work all shifts - Opens, Midday, and Closing Shifts.
• Minimum 32 hours per week.

General Responsibilities:

• Train, monitor, and reinforce food safety procedures.
• Act as Cash Manager when needed, including setting up cash registers and verifying cash at close.
• Perform walk-throughs to ensure the restaurant is ready to open/close and during rush hours.
• Work with Management to train and develop team members to maximize retention.
• Supervise, coordinate, and delegate operational tasks, ensuring policy compliance.
• Maintain quality, production, and service standards, creating a safe and professional environment.
• Assist in scheduling to ensure proper coverage and customer service standards.
• Identify opportunities to optimize efficiency and profitability.
• Follow up on guest issues to ensure resolution.

High-performing Shift Supervisors may have growth opportunities into Restaurant Management. We encourage you to apply today!

Why work for us?

• Amazing team
• Great pay
• Flexible schedules
• Competitive wages
• Comprehensive training
• Incentive and recognition programs
• Team Tim Hortons Scholarship Program
• Community involvement
• Health and Dental benefits for qualifying employees
• Growth opportunities
• And more...

Requirements:

• Experience at Tim Hortons is an asset
• Ability to lift 25 lbs
• Previous supervisory experience in Quick Service
• Friendly and outgoing personality
• Flexible schedule

About the Company:

Most Tim Hortons restaurants are independently owned and operated by franchisees. Hiring decisions are made by the franchisee. By applying, you acknowledge this and that accommodations are available upon request.