Food Safety & Quality Assurance Supervisor

Factor_; Calgary; On-site; CAD 59,000 - 69,000; Full time

Benefits offered by this job

Box Discount - meal kit discounts

Health & Wellness benefits

RRSP Matching

Vacation & PTO

Family Benefits

Growth & Development

Team events

Diversity & Inclusion initiatives

Food puns

Job summary

Factor_ in Calgary is seeking a Food Safety & Quality Assurance Supervisor to lead a team of FSQA Technicians and oversee the food safety management system. The role reports to the FSQA Manager and focuses on ensuring high-quality, safe meal kits for customers.

You will supervise a hands‑on team, assign programs, analyze trends, and drive corrective actions. A background in HACCP, CFIA or GFSI, and 3+ years in QA are required, with at least 1 year of supervisory experience.

Qualifications

• 3+ years in a food safety or quality assurance role in the food or other regulated industry.
• 1+ years of supervisory experience is considered an asset.
• Post‑secondary education in Biological, Chemical or Food Sciences or equivalent experience.
• Understanding of HACCP principles, the Safe Food for Canadians Regulations and GFSI schemes.
• Strong leadership and communication skills.
• Excellent organizational and time management skills.
• Familiar with MS Office, Google Apps and comfortable learning and using new technology.
• Flexible with working hours for business requirements, including early morning and late-night shifts.

Responsibilities

• Assign and monitor food safety programs, including pre‑op inspections, environmental monitoring, pest control and GMP monitoring.
• Perform trend analysis on monitoring data; use results to drive improvements and close gaps.
• Conduct root cause analysis and implement corrective actions for product and process non‑conformances.
• Work closely with the Quality & Technical Team on product and packaging testing.
• Provide support for HACCP reassessment and new process development activities.
• Manage FSQA onboarding, ad hoc and annual retraining.
• Assist with internal, CFIA and third‑party audits and inspections.
• Act as primary escalation point and back‑up to FSQA Manager in their absence.
• Manage team scheduling, attend meetings, assist in investigations and other tasks.

Skills

Leadership

HACCP

CFIA

GFSI

Audits

Training

MS Office

Google Apps

Time management

Communication

Education

Biological/Chemical/Food Sciences degree

Tools

Laboratory equipment

Job description

Location: 4951 - 110 Avenue SE, Calgary, Alberta

Schedule: This position will provide a schedule covering 12pm to 8:30pm, Monday to Friday. Subject to change based on operational and business requirements.

About The Role

We are looking for a Food Safety & Quality Assurance Supervisor who will take a hands‑on approach to the maintenance and continuous improvement of our food safety management system. Reporting to the FSQA Manager, you will supervise a high‑functioning team of FSQA Technicians, providing them guidance and acting as a key decision maker when food safety issues arise. As part of the Food Safety & Quality Assurance team, you will play a key role in ensuring our customers receive high quality and safe meal kits they feel excited about serving to their families.

You Will

• Assign and monitor food safety related programs, including but not limited to pre‑op inspections, environmental monitoring, pest control and GMP monitoring.
• Perform trend analysis on monitoring data; utilize results to drive improvements and close gaps.
• Conduct root cause analysis and implement corrective action plans for product and process non‑conformances.
• Work closely with the Quality & Technical Team on product and packaging testing.
• Provide support for HACCP reassessment and new process development activities.
• Manage FSQA‑related on‑boarding, ad hoc and annual re‑training.
• Assist with internal, CFIA and third‑party audits and inspection.
• Act as primary escalation point and back‑up to FSQA Manager in their absence.
• Manage team scheduling, attend team meetings, assist in complaint investigations and other tasks as assigned by the FSQA Manager.
• Work in compliance with OH&S acts and regulations.
• Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
• Other duties as assigned

At a Minimum, You Have

• 3+ years in a food safety or quality assurance role in the food or other regulated industry.
• 1+ years of supervisory experience is considered an asset.
• Post‑secondary education in Biological, Chemical or Food Sciences or equivalent experience.
• Understanding of HACCP principles, the Safe Food for Canadians Regulations and GFSI schemes.
• Strong leadership and communication skills.
• Excellent organizational and time management skills.
• Familiar with MS Office, Google Apps and comfortable learning and using new technology.
• Comfortable working in a deadline‑driven and fast‑paced environment.
• Flexible with working hours for business requirements, including early morning and late‑night shifts.

Let’s cut to the cheese, this is why you'll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self‑care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self‑care! We offer generous vacation and PTO to help you create a good work‑life balance.
• Family Benefits - A parental leave top‑up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role.

If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

Calgary, AB Pay Range

#factor

#JD1008

$58,800—$68,800 CAD