Food & Consumables Team Lead

Walmart Canada; Saint John; On-site; CAD 22,000 - 30,000; Full time

Job summary

Walmart Canada in Saint John, NB is seeking a Customer Service Associate to help lead Food & Consumables areas, respond to inquiries, and train associates. The role supports store operations, merchandising, scheduling, and safety compliance on the salesfloor.

Minimum pay starts at $19.15 per hour, with opportunities to develop through coaching and performance discussions. The position is based at 450 Westmorland Rd, Saint John, NB.

Responsibilities

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner.
• Assists in directing and coordinating task completion per priorities from the Coach and Store Management Team.
• Assessing overall presentation of Food & Consumables Departments and implementing merchandising changes.
• Maintain strong communication with associates; lead daily team huddle and set goals.
• Review schedules with People Lead and allocate associates for coverage.
• Identify training opportunities during tours and develop associates through teaching.
• Contribute to a safe, clean, hazard-free work environment following company policy.
• Complete GTA/Workday tasks and support management.
• Assist with recruiting and hiring new associates.

Job description

Position Summary

Assists in the leadership of the Food and Consumable areas and department processes, respond to problems and inquiries and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Food & Consumables Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of Food & Consumables Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.15.

Le taux horaire minimum pour ce poste débute à 19.15.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

450 WESTMORLAND RD, SAINT JOHN, NB E2J 4Z2, Canada

Important Note:

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